[Trigger]

This is a dreadful story. Did you complain via email to "Easy" Jet? I have been trying to get an issue resolved concerning my wheelchair bound mother who spent many hours stranded as the pilot said he did not have to board the wheelchair passengers, he had a blazing argument with the ground crew, off loaded the ladies luggage and left them there. They had to wait for the plane to fly to Liverpool and back before they could board. I keep getting cut and pasted text as a reply to my emails. Am thoroughly disgusted as I am sure you are. Only problem is, my mother has no alternative but to fly "Easy" Jet as she is a pensioner and loves to visit us in Holland. They seem to ignore any communication and I am totally frustrated. Did you ever manage to get any compensation?
Kind regards, Alison