Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service WHAT?? NWA has customer service??

Tools...

Thread Tools

Display Modes

Apr 2, 2009, 11:06 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

Even I agree.. complaints which escalate to "I was in agony because NWA and then my house burn down and my car broke down, all because the agent charged me excess baggage" do a disservice to people with real complaints. The reason your Senator didn't do anything is because there is nothing to be done. It is 18 months since this incident.. it is time to let go, move on and consider therapy if you can't.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Customer(DIS) Service	shaunag	Delta Air Lines Complaints	5	May 25, 2008 4:49 PM
Customer Service Is there really an AA customer service?	fh5100	American Airlines Complaints	1	Jan 11, 2008 3:27 AM
Canceled / Delayed / Overbooked Bad Customer Service	Dennylou	United Airlines Complaints	0	Dec 28, 2007 10:08 PM
Canceled / Delayed / Overbooked Customer Service	ts	Southwest Airlines Complaints	0	Aug 24, 2007 7:29 PM
Customer Service customer service	gzbradle	American Airlines Complaints	0	Jul 30, 2007 5:43 PM

All times are GMT. The time now is 9:51 AM.

Customer Service WHAT?? NWA has customer service??

About Us

AirlineComplaints.org

Advertising