[Salove]

Regardless of where the responsibility falls to schedule gates and/or keep customers informed of their travel delays, cancels, changes, etc., it is still good business practice to keep people informed and not lie to them when they have spent good money for crappy service. I travel anywhere from 40 to 49 weeks a year for business and still have not experienced the poor service I received in October of 2008 from Spirit Airlines from any other carrier. As a matter of fact, I have had other airlines assist me without me being present knowing I would be missing my connection for some reason. People who are claiming "plausible deniability" really ought to be figuring out to change this customer service issue so that the complaints start getting directed to the right people and just maybe employees of airports wouldn't have to defend themselves. Being proactive makes good business practice, so maybe the workers at the airport and the airline ought to team up to keep customers happy and coming back? Just a thought. I still agree that Spiirit Airlines IS one of the worst airlines ever!!!