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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Clean Up the plane For Us!

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#11

Jun 29, 2009, 8:12 PM

bah humbug bah humbug is offline

Airline Employee (NOT OFFICIAL REP)

Join Date: May 2008

Posts: 64

Quote:

Originally Posted by txchampaign

It is a part of the Stewardess job to pick up after passengers leave.

I don't believe they are asking you to "clean the plane". They are asking you to take YOUR trash with you. The seat back pocket and the floor is not where your trash should go. The flight attendants pass back an forth through the aircraft "collecting" trash during the flight, but you would not believe the amount of trash that is still left behind. Why do people leave trash in the seat back pocket? Give it to the flight attendant when they are collecting trash or TAKE IT WITH YOU!! It is not anyones job but your own to clean up behind yourself. They ask you to lower the window shades to help keep the aircraft cool. All of these things are just basic common HUMAN courtesy.
You wouldn't leave trash laying around your house, then don't do it in public...have a little respect for others.

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