[wayout1]

If losing bags in London was not bad enough, it then became my responsibility to keep updated by ringing them, not theirs to call me ( even if it is their responsibility that it went missing to begin with).
The luggage was transported to JFK 27 hours after I got there, but problem now I was over the otherside of NY, well only 45 mins to an hour by car/ shuttle.
Instead of sending it to me straight away ( it was only 7pm ) the decision they made ( with no care, or consultation with me) was to put it to some "nameless" courier company. Rather then a 45minute-1 hour wait, from the time ( I was told on my call to AA) that it landed, it took an extra 26 hours to arrive in Newark.
Their correspondence indicated that in the event of the delivery taking more then 6 hours the delivery company would call ( This also did not happen). I was offered $100 to get some clothes and toiletries- I was told this was in "Good-Faith" which I thanked them for, and remain thankful.

However when I ask them about their processes, and the difficulty I endured having to wait for bags in my room, just incase they turned up( I could not make plans) There was NO answer, just a reply that $100 was sufficient, and that they acknowledged I was dissapointed.

AA I am more disappointed with what occurred after the luggage landed then about them getting delayed ( even if that was inconvenient). AA has shown Arrogance, Negligence, carelessness, as well as heartlessness. And they have the Nerve to ask me to restore my confidence in them by flying with them again ( at my expence too hey)

[PHXFlyer]

Delivering delayed bags with a courier service is just the way it's done. They don't send out an AA employee in a limo with just your bag when it arrives. What do you think this is? Butler service?

As for waiting in your room for the bags to arrive that was your choice. Why couldn't you make plans? The last time I had bags delayed it was on a trip to Maui. I told the airline where I was staying (did not even know the room number at that point since I hadn't checked in) and when I returned to my room the next evening to change for dinner there was a message that the bags had arrived.

When it happens to you it is inconvenient but if one travels often enough a delayed bag issue is bound to happen. If I do check a bag I have learned to have change of clothes (shirt and jeans), 2 psir of socks and underwear and a toothbrush, toothpaste and deodorant (mini-size) in my carryon so I can go at least a day and a half or so without the contents of my checked bag.

Like I said when it happens to you it sucks but you did get your bag on the second day. It was your choice to hold a vigil for that lost bag in your hotel room so you can't blame the airline for that. I feel you're blowing the whole thing out of proportion. They gave you $100 for necessities and a travel voucher for $100. Had it been me I would have pushed for a $200 voucher since it was an international flight.

[wayout1]

OK for your information ( PHX ), I had a family member recieve her luggage from the airport in a taxi ( not quite a limo ) where the airport also was 45 minutes from the address she was staying ! This airline DID take responsibility. From this I saw good service and a precedent that said hey we will make good despite the fact we stuffed up !! So No I do not ( even sarcastically- well done ) expect a limo. I do expect Better then 27 hours for a 1 hour trip.

Yes it was my choice to stay in the hotel, it was also my choice to have faith that the luggage would turn up in the short term, not 13 hours from the 8am pick up time, and Not 27 hours after it landed. My aggrivation is not based solely on the delay, but on the lack of accountability with AA, and in hindsight if I could have known that it was to be 2 days without luggage then $200 by your estimates would seem resonable. Note however ! Their belief that $100 was in Good faith, and NO more was going to be allocated ! Period

[PHXFlyer]

Originally Posted by wayout1

OK for your information ( PHX ), I had a family member recieve her luggage from the airport in a taxi ( not quite a limo ) where the airport also was 45 minutes from the address she was staying ! This airline DID take responsibility. From this I saw good service and a precedent that said hey we will make good despite the fact we stuffed up !! So No I do not ( even sarcastically- well done ) expect a limo. I do expect Better then 27 hours for a 1 hour trip.

"Courier service" could include a taxi. I have heard of taxi drivers in NYC picking up a few extra bucks delivering bags. I can guarantee you the taxi that delivered her bag wasn't hired to deliver just her bag. He probably had the cab's interior and trunk filled with bags for delivery. Different airlines use different methods. My point was that the minute your bag arrives at the airport an airline employee isn't going to take your bag and only your bag to the taxi stand and send it right out to you. It just doesn't work that way and to expect such service, unless you paid top dollar for an international first-class ticket, is an unreasonable expectation.