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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an Continental Airlines flight?

In-flight Issue Discriminated Against on the plane.

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Jul 9, 2009, 3:55 PM

unhappy_camper unhappy_camper is offline

Join Date: Jul 2009

Posts: 4

Butch is correct! I am Muslim and a minority.

Hello! Thank you for your kind replies. I am an American by birth but I am a racial minority and I am Muslim. I was treated poorly on the plane and the food that I was given had a small piece of bacon on my salad. I strictly ordered a vegetarian meal. I was very upset because in my religion we can not eat pork. Also, I would ask for drinks and never get them and the flight attendants never offered me drinks but would bypass my seat. I was very offended by all of this. So, am I to write to this lady at continental by mail and also DOT? What is their contact information at DOT? I am finding all of this overwhelming and glad that I found a place to get the appropriate information. Thank you all very much!

Last edited by unhappy_camper; Jul 9, 2009 at 3:56 PM. Reason: mispel;led

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In-flight Issue Discriminated Against on the plane.

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