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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Executive Club, waste of paper

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Dec 29, 2012, 7:13 AM

dylanwyatt dylanwyatt is offline

Join Date: Dec 2012

Posts: 8

Executive Club, waste of paper

BA FIND SOMEONE ELSE TO USE.

I have tried upgrading twice now on flights to GND, and twice been refused as seats are not avalailble, I have e mailed customer relations, only to be told that yes there are seats at a cost of £750 one way, even though it says on their site £460.
I have 41000 avious and now cannot see the point of them, or the club, as you cant spend them.
Both Virgin and Delta fly to where I go and at present are cheaper.
I am amazed that a company who seems to be paying out in fines, and also lost profits, can so easily lose customers this way.

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Frequent Flyer Program Executive Club, waste of paper

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