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Customer Service Recent Southwest/Air Tran payment issues

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Old May 9, 2013, 1:32 AM
JeffG73 JeffG73 is offline
 
Join Date: May 2013
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Default Recent Southwest/Air Tran payment issues
Recently had an issue with the government booking my flight to Southwest. The flight was paid to Southwest however, the they booked me thru Air Tran. Though they are a "merged" company now, the payment wasn't showing up in Air Trans system since apparently, they are two disparate systems. It ended up being a stressful and frustrating experience.
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Old May 9, 2013, 1:34 AM
JeffG73 JeffG73 is offline
 
Join Date: May 2013
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Default The detailed incident
I spoke to the whole issue on a youtube clip for school.

http://www.youtube.com/watch?v=oVDw7...ature=youtu.be
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