[twiceshy]

In November, 2013, I 'phoned the Delta office in Salt Lake City in order to buy a Business Class ticket for a KLM flight from Amsterdam, Holland to Panama City, Panama. The agent accepted my debit card payment and emailed me my reservation. However, when I looked at my bank statement, I found the following:
1/ Delta deposited - yes! Deposited - the amount for my ticket into my account!
2/ Later, Delta debited my account.
3/ After they debited my account, I was 250+ GB pounds worse off as result!
4/ They did not issue me with a ticket
5/ They did not inform me about any of this, although they obviously had my email address, and they never offered me any explanation for their actions.

I later wrote to the CEO of Delta, in the belief that it must have been a genuine mistake and that any reputable company would not leave a client out-of-pocket in this way.
How wrong I was! I was informed that it was a bank problem and that they had put back the same amount in U.S.,dollars that they had put in.
This is not good enough as they know full well that banks make charges for transactions and it was their fault that they were incurred, having first unnecessarily deposited money and then withdrawing it without issuing me with a ticket.
I am angry and feel as if I have been robbed and the usual PR stuff about how they hope that I will use their service again etc., makes it seem as if they are laughing at me!!

[Der Richter]

Why are you booking a KLM flight originating in Amsterdam using the Delta ticket counter in Salt Lake City? Why is the transaction being processed in pounds? This complaint makes no sense at all.

[twiceshy]

I am British [bank account in Pounds] but, was temporarily based in North-East Asia. I had already booked tickets to Amsterdam with another airline. I wanted to stay in Amsterdam for a few days and then take a direct flight to Panama from Amsterdam. I searched online and found that only KLM did direct flights. The phone number given online, for that KLM flight, turned out to be the Delta office mentioned. I did not choose to deal with Delta, but it seems that KLM, Delta and Air France have some kind of arrangement to assist one another in these matters. The whole thing was organised from their end and I can assure you that I had no interest or intention in causing confusion by dealing with multiple airlines - purely their arrangements!

[jimworcs]

You would win in small claims court. As you were in the EU, you can choose to file in your own jurisdiction. You can use the online court system in the UK,moneyclaim or you could go to the media. This is outrageous