[Cooper]

I'm an Executive Platinum (highest tier) with American Airlines. I recently purchased a RT ticket from DFW to BWI, departing 11/04/14. While booking my December travel today, I noticed the fare I paid for the DFW to BWI trip was significantly less expensive (20% reduction). I called the Executive Platinum desk to inquiry about a refund. They told me they did have a low fare guarantee but in order to get the refund, I would have to pay a $200 change fee first! Their reasoning was this was a customer initiated change and therefore the change fee would apply. This is how American Airlines treat their top tier customers. FLYER BEWARE!

[airwrong90]

Don't feel so bad after what they did to me. On August 31, 2014 the gate agent 43 Anthony T lied at my Washington layover flight 2190 from Florida to New York. He said overhead bins were full. They forced my computer from me as a checked in item that was supposed to be a carry on. I boarded the flight last someone was sitting in my seat, and they sent me the rest of my 230 mile destination to New York by Amtrak. I saw overhead bins with plenty of room for my carry on.Then they had the nerve to say that my breach of contract and tort claim for damages don't apply. Since American Airlines and Us Airways merged I would never fly with either of these airlines ever again because they disregard passenger rights and their agents abuse their authority and they find ways to lie their way out of true factual damage claims. I have still to wait to speak to a live person about my claim and their e-mails want to deny my claim without me even ever speaking to anyone in their customer service department yet. I let them know that I am now wanting to contact their CEO and President.