[lintalee]

After finding the identical Delta flight from LAX-Indianapolis being offered by MidwestAirlines.com for $60 less, I called Delta and asked to speak to a manager about the difference in fares with Delta.com. Upon confirming the difference on Midwest, the manager assured me that if I proceeded with the purchase at Delta.com (I was using a certificate), I could then file a claim for the difference and the promised $100 voucher. I said I would prefer just to get the same price being offered to Midwest customers, but she insisted that protocol was protocol. So, I did as instructed--and received an email after the purchase informing me that the guarantee only applied to fares offered by travel agencies. My protests regarding the manager's assurances have fallen on deaf ears.

A waste of an hour on the phone and $60 lost. This is how Delta treats its loyal frequent fliers.