Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Lost bag and couldnt care

Tools...

Thread Tools

Display Modes

Feb 19, 2015, 2:51 PM

worldtraveller worldtraveller is offline

Join Date: Feb 2015

Posts: 1

Lost bag and couldnt care

Bag was lost, not only lost - we found it with another airline back in city of origin 2 days later. Lost the bag again sending it to destination. Then had to fwd the bag to 2nd country to catch us. When we went to return home refused to allow excess baggage to cover the extra clothes that had to be bought (and not charged back mind you) because of the week spent without bag. Complained through several channels to be told we had to pay the excess.

Customer service = non existant and don't give a rats!
Choose another airline if you can.

Reply With Quote

Tags...

Tags

#lostbag #dontgiveafuk

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Lufthansa Service and Customer care is awful. They lost our baggage	shekar	Lufthansa Complaints	1	May 22, 2014 10:02 AM
Canceled / Delayed / Overbooked They just did not care	Suzanne	United Airlines Complaints	3	Jun 21, 2013 5:19 AM
Customer Service No Customer Care	Sara	Air France Complaints	2	Dec 2, 2011 8:22 AM
Suggestion Act Like They Care	rwkhk	American Airlines Complaints	4	Jul 18, 2009 10:27 PM
Canceled / Delayed / Overbooked AA doesn't really care	lesws	American Airlines Complaints	2	Jul 16, 2009 6:34 PM

All times are GMT. The time now is 5:08 AM.

Customer Service Lost bag and couldnt care

About Us

AirlineComplaints.org

Advertising