Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Frequent Flyer Program Avianca Lifemiles

Tools...

Thread Tools

Display Modes

Dec 20, 2016, 2:18 PM

worldmissions worldmissions is offline

Join Date: Dec 2016

Posts: 1

Avianca Lifemiles

I applied for the Avianca Lifemiles Vuela card and the online application would not accept my Lifemiles number, so after a few times of trying I left it blank. I was approved for the card and have called the bank 3 times and Lifemiles 2 times to get my new card linked to my Lifemiles account, so I can get credited for the reward miles from the card. The bank (Banco Popular) insists that they have no way to link the card to my Lifemiles account and I need to call Lifemiles, and Avianca Lifemiles insists that they have no way to do it and the bank needs to do it. This is ridiculous.

Reply With Quote

Tags...

Tags

avianca, lifemiles, reward miles, reward program, rewards

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
do NOT fly AVIANCA	truth	Other Airline Complaints	0	May 15, 2014 7:49 AM
Avianca should be shut down for practices like this!!!	Superman0671	Other Airline Complaints	2	Aug 5, 2013 9:22 AM
AVIANCA line services	Jorge Ordóñez	Other Airline Complaints	0	Jan 17, 2013 3:09 AM
Frequent Flyer Program Avianca Stole my miles	saraklig	Delta Air Lines Complaints	0	Apr 19, 2012 6:59 PM
Avianca left me hanging	PurpleSwamper	Other Airline Complaints	11	Feb 6, 2010 1:19 AM

All times are GMT. The time now is 9:46 PM.

Frequent Flyer Program Avianca Lifemiles

About Us

AirlineComplaints.org

Advertising