Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Disrespectful attitudes, fake contact numbers, no reply at all

Tools...

Thread Tools

Display Modes

Jan 21, 2017, 6:40 AM

Leventyasar Leventyasar is offline

Join Date: Jan 2017

Posts: 1

Disrespectful attitudes, fake contact numbers, no reply at all

Hello There;

I travelled with ALITALIA on 29 November 2016 with AZ00702 flight number from Rome to Istanbul.
I had my luggage broken when i landed, and made a lot of paperwork to apply for it.

They called me on 5 December 2016 and offer to pay 276 Turkish Lira (75 Euro) for damage compensation within 30 days. (Ref. 6002255680)

Its now 45 days passed and still counting. Nobody get in touch with me yet. I am calling international customer phone number in Turkey (4440756) which they gave me to use for getting in touch, But no reply. Seems like it is a fake number.

I ve sent a lot of mails to your email address but no reply.

What kind of airliner they are?

Do they think with these attitudes, i will fly with them anymore???

Reply With Quote

Tags...

Tags

disrespectful behaviors, fake phone, neglectful behavior

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Help please....Zero contact / réponse from anybody in the company	Cat Braun	Etihad Airways Complaints	0	Jul 6, 2016 1:16 PM
Customer Service Please can anyone assist with contact tel. numbers for a complaint?	Suzanne	United Airlines Complaints	2	May 15, 2012 10:21 AM
Customer Service Disrespectful to Military families	TravelingMilitaryFamily	Customer Service	1	Oct 25, 2011 4:14 PM
Singapore Airlines - Rude & Disrespectful Checkin staff from London Heathrow Airport.	serene	Singapore Airlines Complaints	0	Nov 4, 2010 3:43 PM
Customer Service dishonest and arrogant attitudes	tim5521@sbcglobal.net	American Airlines Complaints	4	Dec 3, 2008 3:39 AM

All times are GMT. The time now is 1:43 PM.

Baggage Problems Disrespectful attitudes, fake contact numbers, no reply at all

About Us

AirlineComplaints.org

Advertising