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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Pnr-wqnzit

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Jan 8, 2018, 10:00 PM

drkeyurparikh drkeyurparikh is offline

Join Date: Jan 2018

Posts: 1

Pnr-wqnzit

PNR-WQNZIT- Regarding Lost Baggage- Mr.Redwan and Mr.Kumar -Awaiting FILE REFERENCE Number for missing Bag
I had talked to Mr.Redwan ( and Mr.Kumar) who promised me to file the lost baggage claim, but I have not received the FILE REFERENCE NUMBER yet.

Luggage Tag Number : 4607 EY030769

I am a PLATINUM ETIHAD GUEST, No.100121583343 PNR-WQNZIT
EMAIL: keyurparikh@gmail.com

I would like to file a claim for my lost baggage on my flight EY 103/ EY 227 from Ahmadabad(AMD) to JFK,New York on arrival at JFK ,New York on January ,7th ,2018.

The suitcase carried, clothes, and various items, which along with my Samsonite 4 wheels suitcase is valued around $ 2000.00,black suitcase Samsonite with CIMS Hospital names tags, large 4 wheels.

I have submitted for lost baggage with Etihad Airways on the airport for lost baggage claim

I had talked to Mr.Redwan ( and Mr.Kumar) who promised me to file the lost baggage claim, but I have not received the FILE REFERENCE NUMBER yet.

Please initiate lost baggage inquiry as soon as possible,

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	Keyur Parikh-lost baggage-EY 103.jpg (93.2 KB, 0 views)
	Boarding Card EY 103 jan 7th 2018.jpg (85.5 KB, 0 views)

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Baggage Problems Pnr-wqnzit

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