[Michael Sparkman]

A Delta supervisor, H. Tajmahul, at JFK airport was rude to us and several other passengers in the ticket line. He refused to listen to our problem which Delta caused and forced us to miss our flight and pay more for a later flight. He then told the attendant at the counter to hurry up and get all of us passengers with a problem out of the line as she "was not in customer service". He then walked off and refused to listen to us.

[airhead]

I agree it is not right to treat passengers poorly like the way you described. But why did you miss your flight? It could not have been because the agent would not "listen" to your problem. If it was, what was your "problem"? It probably could have been avoided with careful planning. It also sounds like you arrived to the ticket counter late.

[Corbel]

i agree that the agent shouldn't have been rude. but were the others yelling or screaming at him? when i was a gate agent at an airline (they are no longer in business) we were told, that if a passenger starts yelling or screaming at us, and its starting to make us mad as well or if we feel threatend to just walk away and let someone else deal with it, before we say something rude to the customer.