[marybethtyson]

I called Northwest airlines to ask if I could switch my flight from a 5:50 flight to an 11am flight on the same day. The first agent I spoke with was impossible to understand, so of course we didn't get anywhere.

When the second agent answered I asked if I could switch from later in the afternoon to an earlier flight that day she put my on old without asking. When she came back she talked nonstop and then proceeded to tell me that it would cost $1700 to merely switch the flight. I asked her why it would cost that much but she wouldn't stop talking. When I asked for a supervisor she got angry and then hung up on me.

I hate northwest airlines. I'll continue to fly southwest.

[PHXFlyer]

It sounds like Northwest is routing calls overseas now too. Or perhaps Delta has started "integrating" the call centers and sending Northwest calls to the Delta contract call centers overseas. When will these companies learn that the savings of paying low wage offshore employees isn't a savings at all because it comes at the cost of lost business over customer dissatisfaction.