[Frustrated in Phoenix]

I paid for two tickets one with miles another with a credit card on Delta going to Rome in September. I even had an agent assist me with checking on seat availability and secured and confirmed all my seats and sent my tickets. Today, my husband received an email from Delta with a new seat assignment way way in the back of the plane. I never got an email. When I went online to see my itinerary sure enough they put me in the back with him. When I called Delta, they said it was an equipment change. Actually it was flight number change, but the equipment was exactly the same and we pulled up the flight online with the agent today. When I questioned why we were moved from seats we were assigned and confirmed, the agent said "they are saved for platinum members". I can not believe we allow the airlines to do this to paying customers. The airlines are getting away with these scams. They allow you to select seats on their site and then with no notice they dump you in a bad seat. This should be illegal - I asked for a comparable seat and did not get it. We need to let everyone know about the airline scams. Spread the word not to fly Delta and let's get some help from the public on putting pressure on Delta and anyone airline that they must honor seats we already paid for. I plan to post this on my Italy blog. It's discrimination and Delta is engaged in discriminating practices.

[mars6423]

how exactly were the seats worse? were u booked for business class and then put to economy/coach?
the seats are all the same (pitch, legroom, etc) is it just location in which it bothers you? and if you had a bulkhead seat and where moved and didnt have a baby that needs a cot and the other passengers who got your seat did than i dont see why the airline wouldnt do that since the baby would need that space more than anyone, hence thats why they put small children and parents in that area

[PHXFlyer]

The equipment type may not have changed but many airlines have the same equipment type with different configurations. Delta has four versions of the 757-200, six versions of the 767 and two versions of the 777. Although after the equipment change your itinerary will show the same aircraft type it may very well have changed from one configuration of the type to another.

Delta also blocks almost half the seats on any aircraft for elites and airport assignment. The elite seats can be selected during online check-in within 24 hours of departure. The seats blocked for airport assignment can only be selected at a kiosk or through an agent at the airport. If you're not happy with your current assignment then check back periodically. Cancellations happen which might free up a better seat. Then remember to check in exactly 24 hours prior to departure to try to snag those unassigned elite seats. If that still doesn't work arrive early to the airport. Before getting into any line for an agent go to a kiosk and try to switch your seat there.

[justme]

PHXflyer, curious about something... self admittedly you are not nor have you ever been an airline employee, yet you state specific airline practices as if you know from personal experience that they are fact, when in actuality they are not. What sort of morons do you think the rest of us are that we should believe everything you write as fact and gospel. This time you are the one that needs to do the research before you go posting half-truths. One. Quoting PHXflyer: "Delta also blocks almost half the seats on any aircraft for elites and airport assignment." No airline, not even this horrific Delta you speak of, blocks more than 10 seats on any specific flight. Most airlines (Delta included, but they were not the ones who started the trend) have started charging more for bulkhead, aisle, exit rows, etc as "premium seats." Another possibility that the ill-willed PHX failed to mention is that similar seats are blocked so that persons with disabilities can be accomidated when special needs arise. Two. Quting PHXflyer: "Delta has four versions of the 757-200, six versions of the 767 and two versions of the 777." Wrong again, but the point is, how do you know? You've never worked for them and if you would have bothered to look it up you might've gotten it right. Delta, as found on delta.com, has 3 versions of the 757, 3 versions of the 767, and 2 versions of the 777.


On a separate note, since I already know that PHXflyer is going to attack me personally by saying my former posts, and by proxy then, this post are/is inaccurate, I will just halt that in its tracks by saying that while the information in previous said posts may not have matched what he/she found on the internet, Airtran did in fact lay off more than the 500 people PHXflyer suggests. I personally know former employees of Airtran and know for a fact that there were significant numbers of people that were laid off. Nowhere in my post did I say that Airtran shouldnt spend money on advertising, nor did I say that marketing needs to be cut before employees, I only submitted the notion of funding "stunts" may not be the best thing to do after you just laid off large numbers of people. The subject of using the lav that is in your class of cabin is in fact a current regulation, whether PHXflyer says it is or not. Since I was recently closely involved with security protocols of a major airline, I know that to be the case, unlike PHXflyer who, again by self admission, is not and never has been an airline employee. Who am I to believe? My security training or some random want-to-be know-it-all? Not to mention that I was not the first or only person that said the regulation was true, yet I was the only one that was attacked. Sorry to anyone who has read all of this when it's not related to you, I only wanted to highlight PHXflyer's lopsided opinions and own "half-truths."

[PHXFlyer]

Originally Posted by justme

PHXflyer, curious about something... self admittedly you are not nor have you ever been an airline employee, yet you state specific airline practices as if you know from personal experience that they are fact, when in actuality they are not. What sort of morons do you think the rest of us are that we should believe everything you write as fact and gospel. This time you are the one that needs to do the research before you go posting half-truths. One. Quoting PHXflyer: "Delta also blocks almost half the seats on any aircraft for elites and airport assignment." No airline, not even this horrific Delta you speak of, blocks more than 10 seats on any specific flight. Most airlines (Delta included, but they were not the ones who started the trend) have started charging more for bulkhead, aisle, exit rows, etc as "premium seats." Another possibility that the ill-willed PHX failed to mention is that similar seats are blocked so that persons with disabilities can be accomidated(sic) when special needs arise.

I never called anyone a "moron" YOU DID! DON'T PUT WORDS INTO MY MOUTH! Do you book at least 6 or more round-trips on Delta every year? Just go online and do a test booking. Book a date as far out as possible such as for May or June of next year. See how many seats are available to choose from. From the exit rows forward are generally blocked for elites. Bulkhead rows can only be selected at the airport. The rear half of the aircraft usually has one to three rows blocks for airport assignment as well to accommodate families, children traveling alone, etc. SO if the front half of the plane is clocked and the rear half has some blocked rows as well then that leaves about 50% of the seats which can be selected by non-elites.

Originally Posted by justme

Two. Quting(sic) PHXflyer: "Delta has four versions of the 757-200, six versions of the 767 and two versions of the 777." Wrong again, but the point is, how do you know? You've never worked for them and if you would have bothered to look it up you might've(sic) gotten it right. Delta, as found on delta.com, has 3 versions of the 757, 3 versions of the 767, and 2 versions of the 777.

There is a website called seatguru.com. It shows the interior layout of every single aircraft of most major carriers. Your count is just variants of the type. Here are all of the types and all have different seat configurations:

757-200 Version 1
757-200 Version 2
757-200 Transcon
757-200 Ex-TWA

767-300
767-300ER Version 1
767-300ER Version 2
767-400ER Version 1
767-400ER Version 2
767-400ER Transatlantic

777-200ER
777200LR

Originally Posted by justme

On a separate note, since I already know that PHXflyer is going to attack me personally by saying my former posts, and by proxy then, this post are/is inaccurate, I will just halt that in its tracks by saying that while the information in previous said posts may not have matched what he/she found on the internet, Airtran did in fact lay off more than the 500 people PHXflyer suggests.

THAT is a blatant LIE! Here is exactly what I posted:

Originally Posted by PHXFlyer

I did some checking. 169 pilots and 480 other personnel back in Sept. '08. That doesn't seem to equal 2000 and internet searches didn't come up with any other significant workforce reduction at AirTran since then.

Again, your math skills are seriously lacking. What's 169+480? I think the answer is 649. Where did you come up with 500? I never said that. You, however, "exaggerated" the figure:

Originally Posted by justme

Just putting this out there for consideration. AirTran just recently laid off over 2000 employees to cut costs...

Another blatant lie. Are you even capable of telling the truth?

Originally Posted by justme

The subject of using the lav that is in your class of cabin is in fact a current regulation, whether PHXflyer says it is or not. Since I was recently closely involved with security protocols of a major airline, I know that to be the case, unlike PHXflyer who, again by self admission, is not and never has been an airline employee. Who am I to believe? My security training or some random want-to-be know-it-all? Not to mention that I was not the first or only person that said the regulation was true, yet I was the only one that was attacked. Sorry to anyone who has read all of this when it's not related to you, I only wanted to highlight PHXflyer's lopsided opinions and own "half-truths."

Really? Why don't you provide a link to the TSA directive that states that. I quoted the rule in the post. I also provided a link to the information about the DCA rule post 9/11 which was suspended more than FOUR YEARS AGO and yet you claimed it was still in force. You call my posts lopsided but never owned your blatant error on that one! And what is this security training that you speak of? Are you a TSO? If so, you should have identified yourself as such to the moderator of this board.

[justme]

Originally Posted by PHXFlyer

I never called anyone a "moron" YOU DID! DON'T PUT WORDS INTO MY MOUTH! Do you book at least 6 or more round-trips on Delta every year? Just go online and do a test booking. Book a date as far out as possible such as for May or June of next year. See how many seats are available to choose from. From the exit rows forward are generally blocked for elites. Bulkhead rows can only be selected at the airport. The rear half of the aircraft usually has one to three rows blocks for airport assignment as well to accommodate families, children traveling alone, etc. SO if the front half of the plane is clocked and the rear half has some blocked rows as well then that leaves about 50% of the seats which can be selected by non-elites.




There is a website called seatguru.com. It shows the interior layout of every single aircraft of most major carriers. Your count is just variants of the type. Here are all of the types and all have different seat configurations:

757-200 Version 1
757-200 Version 2
757-200 Transcon
757-200 Ex-TWA

767-300
767-300ER Version 1
767-300ER Version 2
767-400ER Version 1
767-400ER Version 2
767-400ER Transatlantic

777-200ER
777200LR





THAT is a blatant LIE! Here is exactly what I posted:



Again, your math skills are seriously lacking. What's 169+480? I think the answer is 649. Where did you come up with 500? I never said that. You, however, "exaggerated" the figure:



Another blatant lie. Are you even capable of telling the truth?

All I can say in return to all of that is, you're an idiot and the reason airline employees are so mean. Because we have to talk like people like you who have NEVER been employed by an airline, NEVER taken any airline training, NEVER seen the inside of an airline policies and procedures manual (unless an employee showed you one to prove you have no clue what you're talking about), yet you think you know everything there is to know about how airlines run, their policies and procedures, and what they can and cannot do. You fly 6 round trips a year and act like you fly for a living. I know people, myself included, that fly 6 round trips in 6 weeks, no need to waste a whole year and only go on 6 trips. Just because I know you're wondering, most of my trips are international. Again, people like you are the reason there are airline employees that hate their jobs and are mean.

Originally Posted by PHXFlyer

Really? Why don't you provide a link to the TSA directive that states that. I quoted the rule in the post. I also provided a link to the information about the DCA rule post 9/11 which was suspended more than FOUR YEARS AGO and yet you claimed it was still in force. You call my posts lopsided but never owned your blatant error on that one! And what is this security training that you speak of? Are you a TSO? If so, you should have identified yourself as such to the moderator of this board.

Let's just say for a minute that you have NEVER worked for an airline, oh wait, that's right, YOU NEVER HAVE! There are things that airlines do and train their employees to do that you are not privy to. Security being one of them. I can't quote an internet address because there isn't one. The training is company proprietary and is not just passed out to anyone that wants it. It very clearly states at the beginning of the training that "the information provided in this training is for your eyes only, and is disseminated on a need to know basis." I'll translate that for you so you can understand: PEOPLE WHO DO NOT AND NEVER HAVE WORKED FOR AN AIRLINE DO NOT GET ACCESS TO THIS INFORMATION. By the way, what the hell is a TSO? I identified myself as a former airline employee for a reason. Former could mean I have been out of the field for 2 days, or 20 years. I didn't say, and it's none of your business. As far as not owning up to mistakes, how about you try again. I very clearly stated that my first post was not accurate, and that I knew it was an exaggeration.

Get over yourself. You're not as important as you think.

[PHXFlyer]

Originally Posted by justme

All I can say in return to all of that is, you're an idiot and the reason airline employees are so mean. Because we have to talk like people like you who have NEVER been employed by an airline, NEVER taken any airline training, NEVER seen the inside of an airline policies and procedures manual (unless an employee showed you one to prove you have no clue what you're talking about), yet you think you know everything there is to know about how airlines run, their policies and procedures, and what they can and cannot do. You fly 6 round trips a year and act like you fly for a living. I know people, myself included, that fly 6 round trips in 6 weeks, no need to waste a whole year and only go on 6 trips. Just because I know you're wondering, most of my trips are international. Again, people like you are the reason there are airline employees that hate their jobs and are mean.

There ya go AGAIN! I said I fly about six round-trips a year on DELTA. For my total annual flying you must take into account my 100K+ miles on Continental and other flights on US Airways, United, Alaska, Northwest (now part of Delta) and occasionally Southwest. Dude, what is your problem? I pointed out that your post was wrong, backed it up with factual data, and you're still bashing me! Get over it and move on already.

As for your comment that I'm the kind of customer that causes airline employees to be mean...nothing could be further from the truth. Most of the ticket/gate staff of CO at PHX knows and greets me by name. Before they closed the Delta Crown Room at PHX they all knew me there as well and were glad to see me. I even give Christmas gifts to the excellent staff at the Seattle CO Presidents Club and buy boxes of chocolates for the flight crews I travel with at Christmas time. Yeah...they REALLY hate me!

Originally Posted by justme

Let's just say for a minute that you have NEVER worked for an airline, oh wait, that's right, YOU NEVER HAVE! There are things that airlines do and train their employees to do that you are not privy to. Security being one of them. I can't quote an internet address because there isn't one. The training is company proprietary and is not just passed out to anyone that wants it. It very clearly states at the beginning of the training that "the information provided in this training is for your eyes only, and is disseminated on a need to know basis." I'll translate that for you so you can understand: PEOPLE WHO DO NOT AND NEVER HAVE WORKED FOR AN AIRLINE DO NOT GET ACCESS TO THIS INFORMATION.

Well golly city slicker thanks for that translation so a poor illiterate country bumpkin like myself could comprehend your big words! I wasn't referring to airline policy/training but to TSA safety directives. There is NO SUCH DIRECTIVE that says passengers MUST use the lav in their ticketed cabin WITH THE EXCEPTION OF INTERNATIONAL FLIGHTS BOUND FOR THE US. Many airlines make announcements that the forward lav is for use of first class only which is airline policy NOT TSA. Sometimes there are passengers with mobility issues who sit in the first few rows of coach who do use the forward lav which is fine. Would you expect an 85 year old granny in a walker to schlep all the way to the rear of the aircraft when there is a lav just a few feet away?

Originally Posted by justme

By the way, what the hell is a TSO? I identified myself as a former airline employee for a reason. Former could mean I have been out of the field for 2 days, or 20 years. I didn't say, and it's none of your business. As far as not owning up to mistakes, how about you try again. I very clearly stated that my first post was not accurate, and that I knew it was an exaggeration.

TSA = Transportation Security Administration. TSO = Transportation Security Officer. (You know, the guys in uniform at the x-ray machines? )

Originally Posted by justme

Get over yourself. You're not as important as you think.

You need to take your own advice!

[Jetliner]

Guys - Stop this already.

justme - if PHX's info is correct, then it doesn't matter how he got it. Both of you need to knock it off. This thread has gone so far off course it isn't funny.

The bottom line is he is correct that Delta does have several configurations of the same types of aircraft. Also, airline schedules are not finalized until one calendar month out, so as of July 1, the August schedule (8/1 to 8/31) is finalized and in the system.

To the original poster - you bought 2 seats on the plane. You did not buy two specific seats. Unless you were flying an airline that charges you for reserving specific seats, there was no scam. If you paid a fee to have a certain seat, then yes, it would be wrong, but that was not the case here.