[PHXFlyer]

Why were these posts allowed to remain?

Originally Posted by chrisal

PHXFlyer, you f***ing c**t. I'm not sure what sort of a website this is but I joined because I thought it was for people who could help people with problems regarding airline issues. It looks like it is some sort of old wives website where a load of sad tw**s without a life comment on people's dire straits without any concern for how the passenger may be feeling or how this may be affecting them or ruining their life. I do not want to get into an arguement with you you sad piece of s**t. I just want to know what sort of person comes on a website such as this (an airplane complaints website) as some sort of hobby where they can pick apart someone's problems and point the blame on them, knowing full well that they have plenty other problems beside said c**tbag telling him to look in the mirror and getting on with his life. Jesus f****n Christ what sort of a person would write something as pathetic as that anyway?
I'll tell you what you f****n **** why don't you personally show me which mirror you want me to look at and I'll be quite happy to smash it over your ****ing head and stab you in the neck with it? Then I will be able to get on with my life. Fair enough? I think so. Now f**k off you paedophile.

Originally Posted by chrisal

To PHX I would like to repeat what I told him in earlier emails but would now like to wish him and all his paraplegic family the worst Christmas of all time, and hope that the next time he gets in a plane, it crashes.

Merry Christmas and have a lovely lovely day!

Originally Posted by chrisal

C***sucker

Why did I receive two infractions for "unhelpful/inflammatory posts" in that thread while chrisal, the author of the above referenced trash, only received warnings?

What was so unhelpul about posting visa requirements for foreign nationals transiting the US? What was so inflammatory by posting holiday wishes (albeit tongue-in-cheek) in an adult manner without using profanity or hateful language after being called a c***, paedophile [sic] and threatened with having a mirror smashed over my head and my neck subsequently stabbed with the shards!

I have posted a survey on this thread and invite any and all to participate.

[AirlineComplaints.org]

Originally Posted by PHXFlyer

Why were these posts allowed to remain?

Freedom of speech. They all, however, received warnings for violating the rules.

Originally Posted by PHXFlyer

Why did I receive two infractions for "unhelpful/inflammatory posts" in that thread while chrisal, the author of the above referenced trash, only received warnings?

Because you are a long-time member who has already been warned repeatedly in the past and chrisal is a new member who might not have been fully aware of the rules.

Originally Posted by PHXFlyer

What was so unhelpul about posting visa requirements for foreign nationals transiting the US?

This part was both unhelpful and inflammatory:

Originally Posted by PHXFlyer

Do this. Go to the mirror, and say to yourself, "I was at least partially to blame for this mess." Feel better now? Good. Now you can get on with your life.

Originally Posted by PHXFlyer

What was so inflammatory by posting holiday wishes (albeit tongue-in-cheek) in an adult manner without using profanity or hateful language after being called a c***, paedophile [sic] and threatened with having a mirror smashed over my head and my neck subsequently stabbed with the shards!

This part was both unhelpful and inflammatory:

Originally Posted by PHXFlyer

You, sir, deserve every bit of the misery you find yourself in now.

PHXFlyer, you know better than to treat new members like this. The infractions were fully warranted and more will be coming your way if you continue to antagonize new members.

Originally Posted by PHXFlyer

I have posted a survey on this thread and invite any and all to participate.

No need for a poll, we can answer this one. The answer is c) Definitely leans to one side however this is a "pro-consumer" website after all.

As we've stated repeatedly, we are 100% Pro-Consumer. In fact, the founder of this site is himself an airline consumer and frequent flyer who has been wronged by the airlines several times to the point were he felt compelled to launch this site. However, that does not mean we wish to censor the airline industry. On the contrary, we believe that the more involved the airline industry is here, the more they will understand consumers, which will eventually lead to greater mutual respect and more effective resolutions.

[chrisal]

PHXFlyer thanks for the invitation to participate on your poll (God you must have an interesting life). Just to help you out a little I have posted a message in my story to invite people to come and vote in your poll, because as things stand at the moment the only people who seem to care are you and me. Let's hope my message rallies the troops a little eh!
As I said in other message, first of all I would like to thank you for giving me the biggest laugh that I have had since my own horrible story began last Saturday night. To receive an email saying that you have received 2 infractions which will lead to an eventual ban is absolutely fabulous news for me! I cannot tell you how hilarious this news is for me. I haven't laughed so much for a long time and neither has my girlfriend for that matter! Oh by the way thanks for the Christmas wishes!
No what I think the problem is here is that you have purposefully chosen to ignore the main point of my email and gone straight on the attack saying that my girlfriend (who has never left her country in her life) should know that she needs a visa to transit the States. You have failed to comment on the fact that Delta gave her incorrect information, which lead to her not enquiring if she needs a visa to travel. This is the whole point to my post, so when you so matter of factly told me in your first post that Delta should have known this information and my girlfriend should have also....then yes it was a pretty unhelpful response. The point was that she didn't know so she asked and they said she didn't need a visa. This is the point. So you say that Delta should know. Therefore if they didn't tell her does this not somehow mean they are responsible? Am I getting through at all here?
Also you said that you posted holiday wishes to me in an "adult manner". Not before saying that "I am getting all I deserve." This to me doesn't seem very adult. Infact it strikes me as being something that a childish spiteful 5 year old would say! Nothing adult about it whatsoever.
I have apologised to the website for my outburst towards you and that is as far as my apologies will go. The nightmare that I am living at the moment is a real life situation. For you this may be some sort of weird hobby but for me this is very real, therefore it is not going to take much to wind me up especially when someone tells to me to "look in the mirror admit I am to blame and then to get on with my life." Furthermore when the same person later tells me that I am "getting all that I deserve" is only adding fuel to the fire.
I hope this goes some way into explaining why I think your comments were infact "unhelpful/inflammatory posts", and is why you have received your infractions.
Now, just to repeat some great advise someone once gave me, why don't you find the nearest mirror, take a good hard look at yourself, and say these words "I am at least partly to blame." Then perhaps you can get on with you life.

As I am currently living in Buenos Aires I thought I might sing you a song to try and cheer you up a little. Sing along if you know the words....
DON'T CRY FOR ME ARGENTINA!!!!!

[Butch Cassidy Slept Here]

AirlineComplaints wrote...

we believe that the more involved the airline industry is here, the more they will understand consumers, which will eventually lead to greater mutual respect and more effective resolutions

Allowing this site to be flooded with airline "sympathizers," "employees," et al does NOT show any promise of leading to "greater mutual respect and more effective resolutions." More than once posters' complaints have been dismissed, by some in said group, with suggestions that the OP is a liar, or the given situation is his own fault, to give two examples. As I recall one airline "sympathizer" went so far as to suggest that most airline customer complaints are outright lies, or distortions at best. In another instance one poster actually suggested no "pro-consumer" poster had a right to post unless their post was a complaint involving a personal experience. Sadly, there are bullies on this forum and it's time the moderator recogized that.

There clearly should be opposing views on any forum. However, when I checked some time ago, this board is dominated by airline "sympathizers," 2 to 1*. The moderator needs to impose a ban on new "sympathizers," "employees," etc., with new members who are found to be in the latter group being asked to leave.

Chrisal: While your profanity merits some kind of creativity award (effective use of adjectives) it was also offensive to me; apparently to PHX, and perhaps others. Accordingly, such writings are better reserved for another website. Noted your comment about living in Buenos Aires. Glad to hear some of us are able to be warm this time of year.


* 66% of those who REGULARLY post are, based on information on the "members" list, "sympathizers," "employees," or "former employees."

[Silent Bob]

So because this website is 100% pro-consumer, everyone who post a complaint here can get away with something like this:

PHXFlyer, you ****ing ****. I'm not sure what sort of a website this is but I joined because I thought it was for people who could help people with problems regarding airline issues. It looks like it is some sort of old wives website where a load of sad ***** without a life comment on people's dire straits without any concern for how the passenger may be feeling or how this may be affecting them or ruining their life. I do not want to get into an arguement with you you sad piece of ****. I just want to know what sort of person comes on a website such as this (an airplane complaints website) as some sort of hobby where they can pick apart someone's problems and point the blame on them, knowing full well that they have plenty other problems beside said cuntbag telling him to look in the mirror and getting on with his life. Jesus ****in Christ what sort of a person would write something as pathetic as that anyway? I'll tell you what you ****in **** why don't you personally show me which mirror you want me to look at and I'll be quite happy to smash it over your ****ing head and stab you in the neck with it? Then I will be able to get on with my life. Fair enough? I think so. Now **** off you paedophile.

I said it once during our Sinbad phase, which got completely out of hand before anything was done, such comments need to be squashed right away. and if it means making an example by banning so be it. But Chrisal's comments were out and out offensive and totally uncalled for, this was just wrong.

[Gromit801]

Let's be clear about freedom of speech. The 1st Amendment protects citizens from government censorship. Privately owned publications or websites can censor all they want and not be afoul of any laws.

Using freedom of speech to maintain obscene rants is lame.

[chrisal]

Well it looks like this website looks favourably on the consumer who has been wronged by one of the major airlines afterall. To all of those airline sympathizers out there who are crying about my language, why don't you go and join a pro-airline website where you don't have to put up with such vulgarities.
Please remember that I posted this story on this website hoping for a bit of help and all I have received is gloating and abuse, albeit not as strong as mine, but put yourselves in my shoes and you might lose your cool a little too.

If this comment which was posted by PHX wasn't written to get a response from me then I don't know what was;

Do this. Go to the mirror, and say to yourself, "I was at least partially to blame for this mess." Feel better now? Good. Now you can get on with your life.

There is nothing constructive about this remark and nothing that is going to help my plight against Delta. This PHX person is obviously getting a lot of joy and excitement writing insulting remarks like this, knowing full well that I am a real person with a very serious real life problem.

Perhaps instead of getting so upset about my language (yes I agree it was a little strong and I lost my patience - maybe though you can imagine how upset I was when I read what he wrote) and pointing the finger at me, you should look at why I lost my blob in such a big way. What he wrote was totally unnecessary and was only for the purpose of getting a rise from me.

[jimworcs]

On a point of order...

paedophile [sic]

Phx.. why did you put [sic] after paedophile?

That seems to me to be a perfectly legitimate spelling!!

[PHXFlyer]

Originally Posted by jimworcs

On a point of order...



Phx.. why did you put [sic] after paedophile?

That seems to me to be a perfectly legitimate spelling!!

It's my thread. If I want to make an issue of UK vs. US spelling that's my prerogative!

(We all know, however, that the "Queen's English" is the more proper.)

[chrisal]

PHXFlyer, in your post regarding spelling I was just wondering if you could tell me what the word "prerogative" means? I looked it up in the dictionary but I couldn't see it anywhere? Paedophile was there though as I looked it up in an English dictionary. By the way how are those 2 infractions treating you? Oh and one final thing, have you taken a look in the mirror yet?

[The_Judge]

Originally Posted by AirlineComplaints.org

chrisal is a new member who might not have been fully aware of the rules.

I think when you join the site, you have to click something that says you are aware of the rules. Could be wrong as it's been awhile. Even that being said, common sense would tell me that you can't go around talking like that to people. Calling them vulgar names, wishing they're family ill-will and hoping your plane crashes.

Seems a bit unfair, by my perception, that chrisal continues to seem to be getting away with antagonizing, unhelpful and inflammatory posts in this and the other thread even after being told of the rules by the admin's post.

The site never ceases to surprise me though. And Butch, I'm in Thailand and it's cool season but I still had to turn on the aircon last night.

[Butch Cassidy Slept Here]

No matter what kind of forum one is on, when a given thread degenerates into a spelling, grammar, etc. argument I wonder if the parties involved just have run-out of things to talk (write) about. If a word is completely incomprehensible THEN, perhaps, that is a basis to start talking about spelling, otherwise, just sign-off.

Judge, forgive me for overlooking you. Yes, I understand Thailand is a warm, and very wet (monsoon??), place this time of year.

[The_Judge]

Wet season ended a bit ago. Just cool now (31-34C) heading into almost unbearable heat coming soon.

[Silent Bob]

Seems a bit unfair, by my perception, that chrisal continues to seem to be getting away with antagonizing, unhelpful and inflammatory posts in this and the other thread even after being told of the rules by the admin's post.

Yea remember sinbad got his way for a long time before anything was done. I'm sure this guy will go the same route. Or we can simply ignore him, which would be the most logical thing to do.

Perhaps instead of getting so upset about my language (yes I agree it was a little strong and I lost my patience - maybe though you can imagine how upset I was when I read what he wrote) and pointing the finger at me

Only a little? I haven't heard language like that since George Carlin, and you sir are no George Carlin (god rest is smutty soul).

[chrisal]

Bob I'm not sure who George Carlin is but for really offensive comedy you should check out Roy Chubby Brown on utube. He "sir" is absolute filth!
And I'm not sure who this Sinbad is either, but at least he had a genie to help him out with his problems. All I've got is this website, which to be quite frank, seems to only serve gloaters who are enjoying the bad situations consumers are finding themselves in.
Have a look at Roy Chubby Brown though, you'll love it!

[Silent Bob]

Ya, i know Roy as well, he's no Carlin and your neither him or Carlin. Actually the most offensive I know is Red Foxx, now that man can tell a dirty joke.

And I'm not sure who this Sinbad is either, but at least he had a genie to help him out with his problems.

He wishes he had a genie. The closest he ever got to one was a puffer. And look what good that did him.

[PHXFlyer]

If anyone is going to be in New York City on Dec. 23rd I'll be doing stand-up at a club in the West Village. PM me for details!

[The_Judge]

How do you find the time off working for so many airlines?

[jimworcs]

Post it on youtube for us far flung contributors! God help any hecklers....

[PHXFlyer]

Originally Posted by AirlineComplaints.org

Freedom of speech. They all, however, received warnings for violating the rules.

Why is one person's "freedom of speech" treated any differently or is more important than another's in the view of the moderator? I'd appreciate an answer to this.

Originally Posted by AirlineComplaints.org

Dear PHXFlyer,

You have received an infraction at AirlineComplaints.org.

Reason: Unhelpful / Inflammatory Post
-------
Your attitude has got to change if you want to remain on this forum.
-------

This infraction is worth 1 point(s) and may result in restricted access until it expires. Serious infractions will never expire.

Original Post:
http://www.AirlineComplaints.org/showthread.php?p=13942
Quote:

All the best,
AirlineComplaints.org

All the best huh...

[chrisal]

If the "whiners" comment wasn't going to get you the infraction, how about the "imbecile"comment or the "slag" comment?
As far as I can see here pal, you've got nothing at all to be complaining about.

By the way PHX, I was just wondering when you were going to post you message of congratulations on my thread for my vistory against Delta. I'm sure you will be as delighted with this news as I was!!!!

[PHXFlyer]

Well the moderator of this forum has it out for me again. Although there were no "report posts" from any user on this forum (including the OP of the thread) the moderator has charged me with another TWO infractions. This is the thread and the posts were:

Originally Posted by PHXFlyer

The gate agent wasn't the only rude individual here and that's all I'm going to say.

Not sure whats so "Unhelpful / Inflammatory" about that. It was a comment and nothing more. Will every comment without further explanation now be subject to an infraction? What happened to the "free speech" the moderator spoke of? I guess it's only free for some.

The other post was this:

Originally Posted by PHXFlyer

If you have an issue with a "front line" employee it is acceptable to speak with a supervisor or write a letter to customer service to report the behavior of said employee. It is not acceptable (and, in my himble opinion, downright rude) to tell an employee "you don't belong in this linbe of work." Rude, rude, RUDE! If you find yourself in a situation where you think you are not being treated appropriately then DON'T STOOP TO THEIR LEVEL! This action by the OP demonstrates that she herself was rude and possibly her behavior towards this employee contributed to the situation.

And a note to the OP. So-called "emotional assistance" animals are a ****[sic] OF ****! If your poor old mother can't survive the rigors of travel without "fluffy" then she either needs better meds or she should just STAY HOME!

I agree the 2nd paragraph was a bit over the top but there are many here including "non-sympathizers" who share my opinion that so-called "emotional assistance animals" are indeed a crock of ****. Just a crutch for someone who wants to travel with dear fluffy but doesnt want to pay or have to keep their little darling crated for the duration of the flight.

As far as the first part of the post it is indeed rude to tell an employee "you don't belong working in customer service." The OP even later agreed that both had carried things way to far and some comments were probably out of line.

Another case of blatant discrimination!

[jimworcs]

If you have received an infraction for those two comments, I think that is ridiculous. This is contrary to the principles of free speech on the internet. The moderators are making a mistake which could ultimately lead to the death of this forum.

[chrisal]

Not sure why my email has told me that I've got a message from this website. Presume it is because I made posts in this link in the past.

However thought I'd take a quick look, and it does appear that PHX is letting his enormous mouth go again upsetting people along the way. I'm all for free speech, but when all certain individuals want to do is antagonize, inflame, and poke fun at people who are after some advise and help, I think it is about time the moderators did something about it. How many more chances can these wind-up merchants get? Give an inch and they take a mile. If you let them stay it will only continue.
My advise is ; chuck him overboard and forget about the lifevest!
There you go, now you've got a forum without any sick little knife twisters!

[PHXFlyer]

Originally Posted by chrisal

Not sure why my email has told me that I've got a message from this website. Presume it is because I made posts in this link in the past.

However thought I'd take a quick look, and it does appear that PHX is letting his enormous mouth go again upsetting people along the way. I'm all for free speech, but when all certain individuals want to do is antagonize, inflame, and poke fun at people who are after some advise and help, I think it is about time the moderators did something about it. How many more chances can these wind-up merchants get? Give an inch and they take a mile. If you let them stay it will only continue.
My advise is ; chuck him overboard and forget about the lifevest!
There you go, now you've got a forum without any sick little knife twisters!

Who asked you anyway? And perhaps you didn't take a look at this thread.

Originally Posted by PHXFlyer

I'm not sure why a hotel wasn't arranged for them. I found this on the US Airways website:[/list]Note this policy only applies to "young adults" ages 15-17 who have been designated as unaccompanied minors and the UM fee has been paid. (Ages 15-17 can travel without UM status and are treated like any other passenger even when cancellations/re-bookings are concerned.) There is no mention of hotel accommodations for UMs aged 5-14 years old. This may be why US Airways opted for them to remain at the airport as their UM policies for ages 5-14 only applies to non-stop flights. It may be that UMs on connecting flights are booked "at your own risk."

I'm not sure which hotels US Airways uses in Phoenix for displaced passengers but most hotels near the airport are decent and safe. There are only two or three which come to mind (a Best Western, Comfort Inn and EconoLodge) which I've never stayed in (I live in Phoenix) but look a bit "sketchy" from the outside and are not in the best neighborhood. Knowing how cheap US Airways is the would most likely have wound up in pedestrian accommodations to say the least but I would still write a letter or e-mail to customer service and demand an explanation of why the only option was for them to "camp out" in an office at the airport all night.

As for your concerns about the equipment malfunctions believe it or not cracked windshields happen more often than you'd think. It's not a huge deal and the only reason they had to declare an emergency is because it's FAA mandated. They were never in any danger.

As for your description of "The WHEEL BROKE upon take off" are you sure the wheel actually came off? My guess is that it was most likely just an issue with a tire. This is another fairly common occurrence and again your kids were in no danger.

Originally Posted by PHXFlyer

I can understand, to an extent, their position on liability. We live in a litigious society and you can't really blame them for "covering their *****" especially when minors are concerned. Something could happen which is completely out of their control but they would still be sued handsomely for it. Suppose the hotel shuttle van taking them to/from the hotel is involved in an accident or there's a fire in the hotel during the night.

If US Airways does, as a matter of policy, keep stranded unaccompanied minors at the airport they should, at the very least, have more comfortable bedding. An AeroBed inflatable mattress is about $75 at Costco and real linens and pillows aren't very expensive either. To have several on hand wouldn't cost the airline very much and would make things much more comfortable for the kids.



If US Airways does, as a matter of policy, keep stranded unaccompanied minors at the airport they should, at the very least, have more comfortable bedding. An AeroBed inflatable mattress is about $75 at Costco and real linens and pillows aren't very expensive either. To have several on hand wouldn't cost the airline very much and would make things much more comfortable for the kids.



Were the certificates in an amount that would cover a future round-trip to the same destination? If so then that's probably all you should expect. If not I would try for more but would focus more on the lack of proper sleeping accommodations than the mechanical issues that stranded them. It may indeed be that the hotels that US Airways contracts with do not allow minors to stay by themselves (another liability issue) but they should have a better contingency plan for unaccompanied minors when things go wrong.

Originally Posted by PHXFlyer

If I may make a suggestion Continental serves both Ontario and Austin with a connection in Houston. Checking some random dates over the next few months their fares were almost always less than US Airways by as much as $60 per person for a round-trip ticket. I believe the unaccompanied minor fee is the same. Continental has a dedicated lounge for unaccompanied minors where they escort the kids during layovers or long delays. There's TV, games, books, refreshments and their own restroom and it's only for minors traveling alone. There is always an escort available who will take them to buy snacks or meals at an airport concession. If your kids don't travel with a cellphone they also allow phone calls and will give you the direct number to the UM lounge to contact with any questions or concerns.

I also know for a fact that Continental will put them up in a hotel, supervised at all times, if their connecting flight(s) are cancelled even due to weather. The last time I was stranded at IAH there were UMs who missed the same flight as I did. They took us to the same hotel where they house employees who are in Houston for training. (Continental may even own that hotel but I'm not 100% sure on that fact.)

When someone has a LEGITIMATE complaint where they were truly wronged by the airline and should be reasonably compensated then I am 100% supportive and have nothing but constructive advice. When someone who through their own inaction and failure to do the simplest of fact-checking finds themselves in a situation as a result of that inaction it must be pointed out that they could have taken steps to ensure a smoother travel experience.

Your "cheeky" remarks and, once again, personal attack have been reported. We'll see if the moderator of this forum has the intestinal fortitude to actually do something about it this time and hopefully more than a "slap on the wrist" warning which carries no consequences!