Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Lufthansa - Default Fare Class

Tools...

Thread Tools

Display Modes

Mar 12, 2011, 11:23 AM

d.preston57 d.preston57 is offline

Join Date: Mar 2011

Posts: 1

Lufthansa - Default Fare Class

Beware of the default fare class choice by Lufthansa.

I recently flew on Lufthansa using my US Air frequent flier account as a Star Alliance partner. I booked the trip on the Lufthansa web site. Bought what I thought was a full fare ticket. The Lufthansa site automatically chooses the fare class, with notice or prompting. Turns out the default fare class assigned to the 18,000 mile trip was a fare class that accrues no mileage credit at all. Zero credit! I sent two requests to Lufthansa with out a reply. US Air queried them and got no response either.

Their default selection of fare class is a major rip off.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding First Class Ticket, third class service	Hank Man	Check-in / Boarding	4	Feb 11, 2012 12:29 AM
In-flight Issue First class ticket, Economy class service...no more Delta	lori29	Delta Air Lines Complaints	2	Jun 26, 2009 7:02 PM
What Happens When the Fare Goes Down Before the Flight?	savtaro	General Discussion	10	Jan 31, 2009 4:02 PM
Customer Service First class pricetag with third class treatment	mavjb	Customer Service	11	Jan 29, 2009 12:51 AM
Reservations Lower Fare exchange	thenurse	Delta Air Lines Complaints	0	Jun 24, 2008 3:44 PM

All times are GMT. The time now is 7:28 PM.

Reservations Lufthansa - Default Fare Class

About Us

AirlineComplaints.org

Advertising