[sarav1976]

First, in my 12 years of flying experience i've come across many issues and i never felt this bad. Let's get in to the details..I booked a travel from Chicago to Chennai, India return flight. Upon returning from Chennai on March 14, we boarded and when we went to our seats we realized some foul smell coming from the seats. Within seconds, we realized that someone had vomited and it was not cleaned properly. So went ahead and requested that we be given different seats...

First i was told that the flight is full, so i cannot be given another seat, then i when i requested that i be put on a different flight they said that they cannot confirm my connections..When i asked what other options i had, i was told that i was rude and the flight doors are closing..so not other option but to sit on the vomited seat - not cleaned and covered with a blanket..

I was so tired that i put extra blanket and continued my travel. Upon reaching the US, i've sent numerous emails asking them to check the situation so this wont happen again to someone else. I always receive an one liner saying they'll investigate, even after a month has passed by. Not even an apology.

I'll never fly Etihad again..

Regards
S

[Etihad Representative]

Dear sarav1976,

I am sorry to hear about your concerns when you travelled with Etihad Airways.

Having looked into this for you, a reply was sent to you by email. Please accept our apologies for the delay.

If you wish to contact me privately, you may do so by DM.

Kind Regards

Cazzi B

[sarav1976]

Hello Cazzi,

Thanks for reaching out. This incident happened in March and the only responses i got till now were "this will be looked in to", for all my correspondence. How come i get a proper response within a few hours of this post? This shows that you don't care about your customers unless the issue is taken in to public.

Regards
S

[jimworcs]

It is disappointing that you have responded this way. I think Cazzi monitoring this forum and responding positively is to be encouraged. It demonstrates they did wish to respond, even if the motive was to avoid bad publicity. I wish other airlines would do it.

[sarav1976]

Originally Posted by jimworcs

It is disappointing that you have responded this way. I think Cazzi monitoring this forum and responding positively is to be encouraged. It demonstrates they did wish to respond, even if the motive was to avoid bad publicity. I wish other airlines would do it.

Hello Jimworcs, Thats the reason for thanking Cazzi in the first place - for responding to me and taking the case to their folks so i could get a response.

However, i did not get a proper service - be it on the flight or when trying to make them understand that making a passenger sit in unhygienic seat is wrong. Why do you think a company should be allowed to maintain a good public face, when they wont even feel like issuing a simple apology till you come to a forum like this.

Regards
S

[jimworcs]

I think you were not treated well initially, but I think it is impressive that they monitor forums such as this and try to resolve things. This is not the first time Cazzi has done this, and I think it is impressive that they do it. If their attitude to customers was as bad as you say it is, surely they would be like other airlines and ignore these forums too.