[JC0317]

Last Thursday my husband arrived 40 minutes to a domestic flight on Spirit. The extremely unfriendly unprofessional attendant who could hardly speak english denied him, along with 9 other passengers a boarding pass. The attendant said her supervisor advised her to stop checkins at 10:30. It was 10:28 with nobody in security. The attendant gave each person a card with a phone number to call. My husband asked if it automated as he could still make the flight, if he was able to speak with an actual person. She assured him it was not automated. It was places on speaker phone foe her to hear the automated voice. That's when she said "I can't handle this, im going to baggage" and left 10to people standing there. I've talked to customer service 4 times who refer me to the airport ticket counter. I've been told if I go directly to the counter, almost an hour and a half away, they have the ability to give a refund. Is that true?

I asked one of the customer service agents if it was possible the flight was oversold ans that is why thy opted to deny check in when they did? He very sternly, with absolute conviction, said no. That was not possible, although when we flew with them.less than a month ago, that was the case on our returning flight. It was over sold by 6 passengers.

I simply want my $450 returned. Its deserved in this situation.

[JC0317]

They also noted him as a 'no show' which isn't true either. Customer service said this is another reason they couldn't issue a refund. The airport said that its likely the airline couldnt handle the luggage that they had already received. But, my husbands single carry on bag was paid for prior to the airport. They should have anticipated that.

[A320FAN]

Originally Posted by JC0317

Last Thursday my husband arrived 40 minutes to a domestic flight on Spirit. The extremely unfriendly unprofessional attendant who could hardly speak english denied him, along with 9 other passengers a boarding pass. The attendant said her supervisor advised her to stop checkins at 10:30. It was 10:28 with nobody in security. The attendant gave each person a card with a phone number to call. My husband asked if it automated as he could still make the flight, if he was able to speak with an actual person. She assured him it was not automated. It was places on speaker phone foe her to hear the automated voice. That's when she said "I can't handle this, im going to baggage" and left 10to people standing there. I've talked to customer service 4 times who refer me to the airport ticket counter. I've been told if I go directly to the counter, almost an hour and a half away, they have the ability to give a refund. Is that true?

I asked one of the customer service agents if it was possible the flight was oversold ans that is why thy opted to deny check in when they did? He very sternly, with absolute conviction, said no. That was not possible, although when we flew with them.less than a month ago, that was the case on our returning flight. It was over sold by 6 passengers.

I simply want my $450 returned. Its deserved in this situation.

From Spirit Air's C.O.C. (Contract of Carriage), domestic flights close 45 minutes before departure section 1.3.2: http://www.spirit.com/content/docume...f_Carriage.pdf

[JC0317]

We reserve the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 30 minutes prior to scheduled or posted departure time (45 minutes for Atlanta, Chicago, Denver, Fort Lauderdale, Las Vegas, Los Angeles, Orlando; 60 minutes for international and U.S.V.I. flights).


This is the info I looked at on their webpage. He would have had a boarding pass 30 min prior had the attendant elected to do so. In compliance with the stated policy. She also stated they we're stopping ck in at 10:30 and it wasn't 10:30.