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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service 1800 209 0808 - call this number and fall asleep

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Jun 19, 2013, 5:57 PM

jv.26jan

Join Date: Jun 2013

Posts: 1

1800 209 0808 - call this number and fall asleep

have you tried calling Etihad customer care number 1800 209 0808. You are lucky if you get to speak to a live agent. I called, waited for a while and left my cell phone on speaker mode while while the IVR was blabbering and I was waiting for an agent to come on the phone line. Ultimately i fell asleep and woke up after a while and was surprised to hear the automatic IVR still speaking and no agent every came online. After an hour the call got automatically disconnected.

"KEEP UP THE GOOD WORK ETIHAD"

this was my second bad experience trying to reach Etihad customer care. From what I understand, the Etihad flights are running with full bookings. When they have their flights full anyways, why the hell will they try to woo or be nice to their customers, money flowing in anyways rite....crap airline

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Customer Service 1800 209 0808 - call this number and fall asleep

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