[Abhijit]

Continental Airline can easily be categorised as one of the third rate airline in the world. On our flight from mumbai to newark (Feb 12th 2008)my son who had common cough was kind of "persona non grata "for the flight steward. We were told that due to our son's coughing it would be difficult for him to pass immigration at newark. What audacity from a trash of a steward? Also during the same connecting flight from newark to indy my son threw up in the plane (cough again) and we were asked to clean the seat. Service on the plane was appaling and substandard.
Most of flight crew were easily eligible for some kind of pshychiatric evaluation and were bunch of crooks in airline garb.

[pattis]

Darn right you should clean up after you son if he threw up. What kind of sicko would expect another person to do that? And you are calling the steward trash? Might want to think that one over.

[Silent Bob]

Pattis you took the words right out of my... keyboard lol Is he serious? Flight attendents aren't paid to clean up your son's puke! That's your job, sir. And how is the flight attendent "trash" for stating that you will have trouble getting past immigration? If he was consistently coughing, yea they may quarantine him until they find out what was wrong (obviously that wasn't the case). Sir I think you are the one in need of evaluation if your son's consistent coughing, leading to vomitting, only encourages you to write a complaint against the airline, rather than get him medical attention.

[Abhijit]

hahah) nice to see someone so defensive about all this. Never in my post did I mention that flight attendants should be cleaning my son's puck. The same ground staff who cleans the toilet have special equipment to deal with this as well. Since this happened while landing at indy whatever visible puck was on the seat was cleaned by us.
The problem was the attendant came with gloves and sanitizer for us clean the remaining stains. Thats ridiculous. Also to your second response regarding coughing..airline attendant should be there to assist and ask if we need some kind of medication like cough syrup (tylenol etc) what happens at the immigration is between us and the immigration. They dont have any say as to what will happen if at all it happens and that to rudely. I stiil remember korean airline when i was flying from seoul to sfo and there was this elderly guy coughing..the attendant wasn't irritated infact she showed concern and asked if he needs some cough syrup or something..thats the kind of service i am talking about.
Also never underestimate consumers. Word of mouth and through blogs lots can be acheived..ppl dont fly certain airline just bcos there friends had some issue with service. Instead of defending start improving.

[Silent Bob]

First, true the flight attendent doesn't have a say on immigration BUT if they believe your son's illness posed some kind of threat, they need only send a message to whatever airport they are going to and they can have you, your son, the entire plane quarantined. (anyone remember when SARS kicked in?). as for the vomit, yes ground crews do have equipment to clean it up... when the plane is on the ground. But while you're in the air yes you needed to clean it up, scrub it down, the whole 9 yards. It's bad enough enough to fly in a plane that recycles air, who wants to fly in a plane with a stench of vomit on top of that?

word of mouth can make or break a company, this also you are correct. But by your word, no one would take you seriously. this is not me taking the side of the airlines, this is me taking the side of common sense.

[Abhijit]

Well...it seems the defensiveness have exceeded its value and along comes with it rambling and bickering. This is no SARS so lets not twist this for arguments sake. That way I can twist this to the person who travelled to europe with contagious life threatening tuberculosis from here in united states (Atlanta to be precise). As you correctly said the same air gets recycled even in that plane. I hope they quarantined the whole plane))).
Having common cold and cough isn't punishable and it's a double whammy when the kid is just 4 yrs old. As far as my complaining not making sense is concerned well lets leave that to time and see how this word of mouth works.

[Silent Bob]

I didn't see any bickering or rambling in my comment, I thought it was clear and very straight forward. But you spin it however you like. oh yes i do remember the guy with TB, no one knew he had it until AFTER the plane had already landed and the guy was long gone and it was suggested those on that flight were to see a doctor immedietely.

You let me know how that word of mouth campaign is working out for ya. again not defending the airline, just common sense.

[Abhijit]

"First they ignore you, then they ridicule you, then they fight you, then you win." Mahatma Gandhi. Thanks a lot you are helping my cause))

[pattis]

HAHAHAHAHAHA...are you actually comparing yourself to Ghandi???? OMG that is just way too funny. Most hilarious thing I heard all day!!!

[Abhijit]

hahaha) keep laughing thats exactly what I want))

[Silent Bob]

Hey you do know this is not a Continental site and we are not employees of Continental right? so how is this website helping your cause and how is it that we, we who are not affiliated with the airline, helping your cause? *curious*

[unhappy1passmember]

I fly from Hong Kong to newark at least twice a year by Continental Airline. I have Silver Elite and all these journeys with Continental, i am treated as enemy with discrimination.

They DO discriminate!

None of the Continental staff has learned about SERVICE, and feels like they don't know about basic mannar.

There is a lady at Newark airport that could upset me every single time. After this trip on May, i have reached at one point that i cannot take Continental anymore. The lady TOOK my mom's passport from her hand, she took the wrong passport that has been expired. She looked at my 65 years mom and said " this is expired" with her angry voice. I then, turn to her, and gave her the RIGHT passport. She then look at my mom and yelled at her, " Why do you hold 2 passports in your hand?". I am like, She can't hold anything on her hand?? Why don't you ask for a passport instead of just take from the others?!?!!

In flight?
everyone is sooooooooooooooooooooooooo rude, except the gentleman who helped with the in-flight duty free shopping.
Everyone is so annoyed.

Food?
Some money-making airline improves their service and in-flight entertainment and complement, continental has gone worst!

[Abhijit]

I sincerly hope that these messages and complaints have some favourable effect on how continental inflight services are run.
Abhijit

[Butch Cassidy Slept Here]

ABJHIJIT:

Your story is not very encouraging in terms of the state of customer service by US-based airlines. Continental Air (“CO”) is about as “good as it gets” when it comes to US-based airlines that fly inter-continental.

The legitimate place for CO to communicate, to you, their concerns about your family clearing US Immigration is at the check-in counter, or at the gate—in Mumbai. If, for whatever reason, Continental didn’t notice your son’s condition in Mumbai, then they need to shut-up. For the cabin crew to babble this information to you is pure and simple harassment. What the hell are you supposed to do?? Pop the emergency exit, and walk back to Mumbai.

I’d love to see Silent Bob’s “criteria” for determining “sick” passengers applied on domestic flights. The planes would, either, be less crowded, or, in some cases, could even be missing crew. Because anyone with a cold, and a bronchial condition, would be denied boarding. That would, certainly, be one way to get a Passenger’s Bill of Rights passed!

Abjhijit, the next time you’re on a plane, try to grab about two air sick bags from the seat pockets, and take them with you when leave. There was a time you could do this without getting threatened with arrest. Hopefully, that time still exists. Otherwise, I guess we’ll hear from Pattis, who will, gleefully, tell us that taking air sick bags off the plane will get you 10 years in Guantamano!

About 45 years ago, I had an experience (on an Electra) similar to what your son went through (vomiting). Fortunately, it was during a time when cabin crew were expected to behave like human beings. Needless to say, I was very embarrassed and, to this day, I never board a plane unless I have an air sick bag in my carry-on.

Finally, I would recommend you use Lufthansa on future travel between India and the US. They don’t fly to Indianapolis. You must go to either Chicago or New York/Newark. There is also a change of planes in Frankfurt. However, Lufthansa crew have managed to keep alive a customer service culture that, in the US, was killed-off with deregulation.


PATTIS:


You must work for US Airways. Your arrogant attitude makes you a poster child for the Passenger Rights movement. You’re probably the type that calls the cops if someone blinks at you the wrong way! As to…

HAHAHAHAHAHA...are you actually comparing yourself to Ghandi???? OMG that is just way too funny. Most hilarious thing I heard all day!!!

Well, Pattis, you’re right. Abjhijit is NOT Ghandi. I know that because one trip on a US-based airline would give Ghandi cause to abandon his pacifist philosophy! Actually, Ghandi, most likely, got better service when he traveled, by ship, from India, to the UK—in steerage!


SILENT BOB:


OK, so no one knew about the Atlanta attorney with TB. Now, as to SARS: Can you identify any instances where a specific person(s) were taken off the plane, and/or denied entry into a country. I’m NOT talking about a reduction in flight schedules, or cancellation of any entire flight.

[Abhijit]

hahahah) thanks a lot guys...bcos without ppl like silent bob or patti (cutlet or whatever...) no one would have found my grievances worth reading. There are so many natural calamities (earthquakes, cyclones etc) happening around us why should ppl give a second look for someones bruised ego or someone getting badly treated by continental staff..atleast we are alive in this world thats enough.
Neverthless please keep screaming, shouting and taunting its healthy..since we are in a democracy...all are welcome to voice their opinions...and its free)). Keep up the good work guys..there is no such thing as negative publicity vis a vis continental we just call it bad publicity)

Abhijit
P.S - between its Mohandas Karamchand Gandhi and not Ghandi as referred in earlier post.

[Silent Bob]

Butch reread my message again rather than skimming it, I didn't mention a specific person, I said "entire plane". Secondly what's this "my criteria" business? that doesn't make sense and is way off topic. But i'll humor you a bit. If a person gets a cold and travels from one domestic city to the next, sure its not a problem. Who's gonna have an issue with a person who has a cold? Now a person travelling from another country to a different country, well it raises cause for concern (i.e. again the guy with TB). Oh I get it, you're playing this out as if I were working the flight I would deny anyone who has the sniffles ya? that's the whole criteria business? Good call, but i don't think so. Now let's toss the ball back in you're court, name an instance where someone was arrested for taking an air sick bag? It's an airsick bag, it's meant to be used for trash, why not take it?

[Corbel]

as for you thinking the flight attendants giving your son cough syrup...THEY CANT!!! they cant give cough syrup or tylenol

[oldtimer]

Sharing opinions is one things, but Pattis is also sharing her ignorance - have you ever left the 'pond' you apparently come from ?
The quote was from "Gandhi" not GHANDI - who the heck is Ghandi ?

And, you not only show disregard or disrespect for for the passenger and his child, but basically for yourself - ppl like you with no experience besides posting ignorant comments should catch up on your reading before showing your ignorance !! No wonder oour services are the worst in the world because we have consumers like Pattis sitting around condoning ignorant bahavior!

[USmed]

Hello

It is a complaint for the very bad and the worst customer care I ever have seen in my life.
That was my first experience with continental before I was using Delta airlines and off course after that horrible dealing with passenger from a young attendant in the flight number 1776 that was flying from IAH, Houston at 7.15 pm to Philadelphia arrived at 11.28pm the date was January 4th-2011
she was so rude throw my bag on my leg and refused to help me putting my laptop in the luggage closet
and screamed saying sit down and I wanted a supervisor to come indeed another attendant which was so nice and helped me putting my bag there
The young attendant even can not give apology and she was acting so weird, she can not even behave with passenger with a nice way, she was so hostile, I do not know if she does not like what she is doing why she does that job then
I really want to get my right as she owns me of apology because such rudeness with people is unacceptable behavior and she has to know the rules to behave with people

[USmed]

Hello

It is a complaint for the very bad and the worst customer care I ever have seen in my life.
That was my first experience with continental before I was using Delta airlines and off course after that horrible dealing with passenger from a young attendant in the flight number 1776 that was flying from IAH, Houston at 7.15 pm to Philadelphia arrived at 11.28pm the date was January 4th-2011
she was so rude throw my bag on my leg and refused to help me putting my laptop in the luggage closet
and screamed saying sit down and I wanted a supervisor to come indeed another attendant which was so nice and helped me putting my bag there
The young attendant even can not give apology and she was acting so weird, she can not even behave with passenger with a nice way, she was so hostile, I do not know if she does not like what she is doing why she does that job then
I really want to get my right as she owns me of apology because such rudeness with people is unacceptable behavior and she has to know the rules to behave with people