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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Etihad and makemytrip.com worst ever

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Jun 26, 2012, 3:39 AM

thota2012

Join Date: Jun 2012

Posts: 1

Etihad and makemytrip.com worst ever

We made a reservation for a family of 4 to travel from CLE to HYD in July. Unexpectedly my mother got very sick in a hospital so I have been trying to fly sooner than Jul 5th, 2012 but to my disbelief, Travel agent says they dont have any seats avaialble and cannot do anything. Called Etihad 3 times and they say since its the agent they cant do anything although they can see seats available. I have spent 5 hours between these two useless, trash companies who may have used "No" atleast 15 times. They suggest me I should cancel, forfeit my money and make a new resrevation with Etihad. Thats the only way I can travel sooner to visit my mother in hospital.

NEVER EVER TRAVEL WITH INHUMANE ETIHAD AND MAKEMYTIP.COM IS A JOKE TRYING TO STEAL PEOPLE'S MONEY

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Reservations Etihad and makemytrip.com worst ever

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