[rafablanco]

I don't normally make complaints, perhaps the last one I have done is more than 10 years ago but this company has put me on my nerves...I have just booked a ticket on the phone with Etihad airways because I needed some clarification regarding a promotion that etihad gives if I book the flight in the next 2 weeks period, it is suppose to give double the miles so I found it interesting. As soon as my questions were satisfied with regards to the promotion I proceeded to book a flight Abu Dhabi to Madrid. The price given sounded overpriced and I asked the operator if the prices were competitive with the other airlines and he said yes. A was given a total price that I found again high but I trusted the operator. As soon as I hang up the phone two different text messages came saying that the charge of the flight was taken from my account and a second charge of service charge was also added. At no point I was made aware of this and the total price given during the phone call did not equal the two payments. I have tried for 2 hours and 40 minutes so far to cancel the ticket ( I paid an extra fee for cancellations by the way) and still they haven't come back to me. I am wasting a morning work for these people, I have asked in my last call to speak to the supervisor and she refused to talk to me. This company is giving misleading information, please be aware of that and they treat their customer with disrespect. I will never ever again will deal with this people. Be aware this company overcharge and the only thing you will get is wasting your time and loosing your nerves...BE AWARE OF ETIHAD AIRWAYS!!

[Etihad Representative]

Dear Guest,

We are sorry to hear of your recent experience, please send your booking reference and feedback to ********************** and we will look into this for you. Many thanks *DP