[fedup]

My sister left her pocketbook on the plane at Logan airport in Boston. She discovered what she had done at the airport car rental and went straight back to AA. No one there spoke English but she tried to convey what happened. We both spent the morning trying to reach a human being and got nothing. They just kept giving us the Lost and Found number, which no one answered. The Lost and Found answering machine said that if they didn't find the item you were looking for, they would not return the call. AA is completely unhelpful. I kept wondering what would happen if something beyond losing all of your IDS and $400 in cash happened. What if something life threatening took place. Would you get an answering machine for that, too? I spoke to several employees, all of whom were robotic and surly at best. From now on, I will avoid taking AA airlines when I fly.

[PHXFlyer]

Items left on board a plane are returned to the baggage service office. Had you gone there to begin with you would probably have avoided much of your frustration.

I find it very hard to believe that no one at AA in Boston spoke English. I know the New England accent is sometimes difficult to understand but it's still English!

[justme]

My wife's wallet fell out of her purse under the seat once and the airline we were flying didn't find it until 3 days later. The wallet had flown cross country 5 times!

[Leatherboy2006]

Originally Posted by justme

My wife's wallet fell out of her purse under the seat once and the airline we were flying didn't find it until 3 days later. The wallet had flown cross country 5 times!

The big question is
did the wallet get frequent flyer miles

[oh my]

Glasses, cell phones, wallets, cd cases, id's, gameboys, purses, magazines, headphones, ipods.... They have all fallen into the black hole called the seat back pocket. They're probably hanging out with all the missing socks of the world.

I don't think I would have left the airport until I found someone that spoke english. Supervisor, ticket counter agent, team lead, whoever... if you and the baggage service agent had a language barrier. If you're standing in front of someone, you have won half the battle. Getting someone in a remote location on the phone is pointless, at least for things like this. And if this was a life or death situation, or something involving more than IDs and $400, you would have found someone who spoke english, and made them understand you. Period.

On a side note, that answering machine message, in my experience, is pretty standard. It is not meant to be unhelpful, it's just practical. There is no need for the people working in those offices to have to constantly call customers to tell them "we still haven't found your ---." They have lots of other things they need to do.

Sorry, but I have no sympathy for this situation. In my opinion, if you leave it on the plane, it wasn't important enough for you to remember to take off the plane, and you deserve to lose it. I include myself in this statement, as I have also done this on occasion.