[bmodenesi]

I travelled from Guarulhos - Sao Paulo (Brazil) to New York on november 8th, 2012. I bought a almost USD 1000 round trip to NY and I found an earwig alive on my salad. The lady said sorry and offer me another one. I coul even finish my meal, and I did not eat anything else they offer me during the flight. On my mind there were more of those things at the plane. I wrote to aa and they did not answer me. So I posted a photo on their facebook page. They told me they would answer me, it took another few days. So two weeks later I got a very stricty answer, not thanking me for choosing AA, not even a word of sorry. But how the prepar and select the salad and a 5000 miles. Which so far is not at my account. I spent 9 hours thinking about the earwig, I could not sleep or eat at all and they made me feel I don't have the right to complaint. That I was the only one in thousands of salads who complain about it? I am sorry, but I think is my right to do that, and after that I got only 5000 points? Not even the a sorry??? The airline company should remebered that I have choices, they have competitions. 5000 points are not enough anymore. I want them t do more about. Show me that you care about my business with you.

[bilingual]

Originally Posted by bmodenesi

I travelled from Guarulhos - Sao Paulo (Brazil) to New York on november 8th, 2012. I bought a almost USD 1000 round trip to NY and I found an earwig alive on my salad. The lady said sorry and offer me another one. I coul even finish my meal, and I did not eat anything else they offer me during the flight. On my mind there were more of those things at the plane. I wrote to aa and they did not answer me. So I posted a photo on their facebook page. They told me they would answer me, it took another few days. So two weeks later I got a very stricty answer, not thanking me for choosing AA, not even a word of sorry. But how the prepar and select the salad and a 5000 miles. Which so far is not at my account. I spent 9 hours thinking about the earwig, I could not sleep or eat at all and they made me feel I don't have the right to complaint. That I was the only one in thousands of salads who complain about it? I am sorry, but I think is my right to do that, and after that I got only 5000 points? Not even the a sorry??? The airline company should remebered that I have choices, they have competitions. 5000 points are not enough anymore. I want them t do more about. Show me that you care about my business with you.

I sincerely hope your comment is a satirical joke, otherwise this must be the worst complaint ever made in this forum . Who has a problem with animals, the airline or you? - an earwig is neither dangerous or planting eggs in your salad, they offered you a replacement and you got 5000 points, and you still want more? - perhaps consultations to relieve you from the terrible earwig?

[The FAA]

Just like always ... a legitimate airline complaint attacked by an airline sympathizer. No airline should ever , even unknowingly, allow a dangerous and traumatic incident such as this to occur. I am frankly surprised that any human being would have the fortitude to recover from such an obviously debilitating event in only nine hours. I expect that PTSD is still a serious risk in this event. Not only should this complaint be directed to the FAA, the DOT, and the BBB; it should also be brought to the attention of the FBI, the DOA, the DEA, and the USPS. I suspect that it may be a crime to import Brazilian earwigs into the USA and this alert individual may have discovered evidence of just such a conspiracy.

[A320FAN]

Originally Posted by The FAA

Just like always ... a legitimate airline complaint attacked by an airline sympathizer. No airline should ever , even unknowingly, allow a dangerous and traumatic incident such as this to occur. I am frankly surprised that any human being would have the fortitude to recover from such an obviously debilitating event in only nine hours. I expect that PTSD is still a serious risk in this event. Not only should this complaint be directed to the FAA, the DOT, and the BBB; it should also be brought to the attention of the FBI, the DOA, the DEA, and the USPS. I suspect that it may be a crime to import Brazilian earwigs into the USA and this alert individual may have discovered evidence of just such a conspiracy.

And since when did you become an expert on PTSD and other neurological disorders. I am guessing you gave a credit card online to some diploma mill school and received a diploma with all kinds of false
credentials. You obviously have no training and skills to be qualified to make such assumptions.

[The FAA]

You should probably take your sarcasm detector into the shop ... it appears to be malfunctioning.

[A320FAN]

Originally Posted by The FAA

You should probably take your sarcasm detector into the shop ... it appears to be malfunctioning.

I was not being sarcastic!