[bmodenesi]

I travelled from Guarulhos - Sao Paulo (Brazil) to New York on november 8th, 2012. I bought a almost USD 1000 round trip to NY and I found an earwig alive on my salad. The lady said sorry and offer me another one. I coul even finish my meal, and I did not eat anything else they offer me during the flight. On my mind there were more of those things at the plane. I wrote to aa and they did not answer me. So I posted a photo on their facebook page. They told me they would answer me, it took another few days. So two weeks later I got a very stricty answer, not thanking me for choosing AA, not even a word of sorry. But how the prepar and select the salad and a 5000 miles. Which so far is not at my account. I spent 9 hours thinking about the earwig, I could not sleep or eat at all and they made me feel I don't have the right to complaint. That I was the only one in thousands of salads who complain about it? I am sorry, but I think is my right to do that, and after that I got only 5000 points? Not even the a sorry??? The airline company should remebered that I have choices, they have competitions. 5000 points are not enough anymore. I want them t do more about. Show me that you care about my business with you.

[bilingual]

Originally Posted by bmodenesi

I travelled from Guarulhos - Sao Paulo (Brazil) to New York on november 8th, 2012. I bought a almost USD 1000 round trip to NY and I found an earwig alive on my salad. The lady said sorry and offer me another one. I coul even finish my meal, and I did not eat anything else they offer me during the flight. On my mind there were more of those things at the plane. I wrote to aa and they did not answer me. So I posted a photo on their facebook page. They told me they would answer me, it took another few days. So two weeks later I got a very stricty answer, not thanking me for choosing AA, not even a word of sorry. But how the prepar and select the salad and a 5000 miles. Which so far is not at my account. I spent 9 hours thinking about the earwig, I could not sleep or eat at all and they made me feel I don't have the right to complaint. That I was the only one in thousands of salads who complain about it? I am sorry, but I think is my right to do that, and after that I got only 5000 points? Not even the a sorry??? The airline company should remebered that I have choices, they have competitions. 5000 points are not enough anymore. I want them t do more about. Show me that you care about my business with you.

I sincerely hope your comment is a satirical joke, otherwise this must be the worst complaint ever made in this forum . Who has a problem with animals, the airline or you? - an earwig is neither dangerous or planting eggs in your salad, they offered you a replacement and you got 5000 points, and you still want more? - perhaps consultations to relieve you from the terrible earwig?

[The FAA]

Just like always ... a legitimate airline complaint attacked by an airline sympathizer. No airline should ever , even unknowingly, allow a dangerous and traumatic incident such as this to occur. I am frankly surprised that any human being would have the fortitude to recover from such an obviously debilitating event in only nine hours. I expect that PTSD is still a serious risk in this event. Not only should this complaint be directed to the FAA, the DOT, and the BBB; it should also be brought to the attention of the FBI, the DOA, the DEA, and the USPS. I suspect that it may be a crime to import Brazilian earwigs into the USA and this alert individual may have discovered evidence of just such a conspiracy.

[A320FAN]

Originally Posted by The FAA

Just like always ... a legitimate airline complaint attacked by an airline sympathizer. No airline should ever , even unknowingly, allow a dangerous and traumatic incident such as this to occur. I am frankly surprised that any human being would have the fortitude to recover from such an obviously debilitating event in only nine hours. I expect that PTSD is still a serious risk in this event. Not only should this complaint be directed to the FAA, the DOT, and the BBB; it should also be brought to the attention of the FBI, the DOA, the DEA, and the USPS. I suspect that it may be a crime to import Brazilian earwigs into the USA and this alert individual may have discovered evidence of just such a conspiracy.

And since when did you become an expert on PTSD and other neurological disorders. I am guessing you gave a credit card online to some diploma mill school and received a diploma with all kinds of false
credentials. You obviously have no training and skills to be qualified to make such assumptions.

[The FAA]

You should probably take your sarcasm detector into the shop ... it appears to be malfunctioning.

[A320FAN]

Originally Posted by The FAA

You should probably take your sarcasm detector into the shop ... it appears to be malfunctioning.

I was not being sarcastic!

[Der Richter]

Originally Posted by A320FAN

I was not being sarcastic!

How dense are you? This FAA guy doesn't think that you are being sarcastic, he mentions "your sarcasm detector" because he maens that you aren't getting that he is being sarcastic. I think he is also being ironic and absurd as a way of pointing out that this complaint is idiotic. I mean seriously, how can you read that part of his response where he tells the complainer to contact the USPS about a conspiracy to import illegal earwigs and think anything else. You really think anybody would seriously suggest that someone should contact the post office about an airline meal problem. In the words of Bill Engvall, "Heres your sign".

Really, in my opinion this A320 guy tells us everything we need to know about why the airlines arre in trouble ... only an utter moron would read that response and then start insulting somebody about online degrees. Basically, kind of person who lost a job at mcdonalds working the driveup and then found the only job available for someone who got fired because the couldn't ask if you want fries with your burger well enough was with an airline.