[Becka_01]

I have flown CO on a few occassions and I can honestly say they are the worst airline I have ever flown with.

Last time I flew with them was definately the worst. We were landing in to the UK and on disembarking my two year old son fell and cut his head, he was bleeding profusely. The crew members gathered around a tutted and complained that we were making them late and that we should hurry up. I had to actually ask one of them to get me some tissues so that I could clean my sons head up to see how badly he had been cut, again I got bad attitude. Only once the ground staff member came to see was anything done, she called a paramedic and brought tissues and band aids. The crew left before we did and in no way offered assistance. Don't get me wrong I don't expect them to clean up my son or take care of him, but to get tissues surely wouldn't have been too much to ask.

Actually if I am honest from the start of the flight to the finish, the crew's manners were absolutely disgusting. My son slept the whole flight, didn't make a peep, I brought food and milk onboard for him so as not to bother the crew. Not only were they rude with us, but it seemed they were rude to all the passengers and I heard many people complaining about their attitude.

Now I have to tell you I was a Flight Attendant for over 10 years and I understand crew get tired and many are jaded by years of long hours and underpayment, but I find CO crew are by far the most rude unfriendly bunch of Flight Attendants I have ever come across. I can also tell you that as an ex hostie, I keep my son pretty well controlled on the flights, lots of activities, food and milk, I even take his blanket and pillow, I really do try to be prepared and not a burden to the Flight Attendants.

CO are the worst and I hope to never fly with them again.

[HoustonFlyer]

You don't say how your 2 year old fell and you leave me wondering who was careless to allow him to fall. Were you not holding the hand of this 2 year old? You also don't say if you had left the aircraft when the fall took place. Once the passengers have exited, the flight attendants' job is over and ground staff takes over and it seems that they did.

You don't say what you mean by rude or give any example for someone reading your post to agree with you that they were rude or anything about their attitude other than they did not bring you tissues after you had left the aircraft.

Incidentally, basic first aid is that you don't wipe the blood from a bleeding cut to see the extent of the injury. You get the blood to clot first. Wiping the blood only allows more bleeding. Instead you hold something against the cut to close it up and stop the bleeding.

[DazedNadConfused]

Originally Posted by HoustonFlyer

Incidentally, basic first aid is that you don't wipe the blood from a bleeding cut to see the extent of the injury. You get the blood to clot first. Wiping the blood only allows more bleeding. Instead you hold something against the cut to close it up and stop the bleeding.

Assessment of the wound is priority. Check for foreign objects and cleanliness. Direct pressure over-rules the above for arterial bleeding.

[Becka_01]

Originally Posted by DazedNadConfused

Assessment of the wound is priority. Check for foreign objects and cleanliness. Direct pressure over-rules the above for arterial bleeding.

As anyone remotely familiar with a head wound will know, the head bleeds the most and my son was covered in bloody, it really is a good job the paramedic was called, the ground staff were great, such a shame the crew were so deplorable and no idea how to handle a situation such as this.

[jimworcs]

You don't say how your 2 year old fell and you leave me wondering who was careless to allow him to fall. Were you not holding the hand of this 2 year old?

I am a bit taken aback by this... what relevance can that have? If a two year child cracks his head open on aircraft, even if the mother was totally negligent, surely the FA's would have an obligation to assist? I don't care if the mother was in a drunken stupor and the child was running wild.... he is two for god's sake and needed medical attention!! The staff have an obligation to provide first aid..period. Any significant head wound requires a call to a paramedic for basic neuro checks, which is why the ground staff took this action. If the FA's failed to offer any assistance, they failed in their duties. It is as simple as that.

[HoustonFlyer]

Originally Posted by jimworcs

The staff have an obligation to provide first aid..period. Any significant head wound requires a call to a paramedic for basic neuro checks, which is why the ground staff took this action. If the FA's failed to offer any assistance, they failed in their duties. It is as simple as that.

The FAs have no obligation to provide first aid after the flight has landed and the door opens. Someone should indeed provide first aid, and it would be the paramedics and one came. I can't see the difference to the injured child if they were called by the FAs or the ground staff.

The OP is displaying an attitude problem in her posts here and if she showed the same attitude on the scene, I can't fault the FAs for leaving and letting the ground staff attend to it - which they did.

She called the FAs rude, manners disgusting and people complaining about their attitude. She had another go at giving details and the sum total of her complaint about the alleged rudeness, absolutely disgusting manners and people complaining about attitude consists of:
(1) people asking for water and drinks and were snapped at "in a minute"
(2) FAs tutting and complaining she was making them late
(3) The manner in which people were told their first choice is not available (whatever that means)


With regard to food and water, and given the recent cut backs in this regard, the prudent traveler will buy himself something of his choice to eat and drink and bring it on board in case service is slow. She does not say the people were refused the drinks so I don't see the problem with the "in a minute". I must presume that she has set out to her satisfaction the details of their conduct she complained of, as we were not there and she is bringing the complaint to this forum. None of her details justifies her description of their conduct as rude and absolutely disgusting manners.

[Becka_01]

Originally Posted by HoustonFlyer

You don't say how your 2 year old fell and you leave me wondering who was careless to allow him to fall. Were you not holding the hand of this 2 year old? You also don't say if you had left the aircraft when the fall took place. Once the passengers have exited, the flight attendants' job is over and ground staff takes over and it seems that they did. I also did not say I had left the aircraft, you need to read the post again.

You don't say what you mean by rude or give any example for someone reading your post to agree with you that they were rude or anything about their attitude other than they did not bring you tissues after you had left the aircraft.

Incidentally, basic first aid is that you don't wipe the blood from a bleeding cut to see the extent of the injury. You get the blood to clot first. Wiping the blood only allows more bleeding. Instead you hold something against the cut to close it up and stop the bleeding.

Ok you obviously did not read to the part where I said I was a Flight Attendant for 10 years. I am well aware of where the crew responsibility stops, do not speak me to like I'm a child. I am well aware of aviation medicine and first aid on the ground, when you cannot get the blood flow to stop no matter how much you apply pressure, you need to keep supplies at hand and as my son had a great big cut on his forehead the blood flow was quite amazing.

My son fell as we were walking up the aisle, he tripped over blankets that were left on the floor between the seats, sticking out in to the aisle. I always hold his hand and trust me if I hadn't been holding his hand he probably would have had a broken nose as he hit the seat back, the very corner of it.

If a Flight Attendant is tutting and complaining I am making them late, then yes that is considered being rude. Inflight I heard passengers ask for drinks, water mainly and they were bascially snapped at, "in a minute". We all understand the food issue, that not everyone gets a first choice, so that me isn't considered rude, but how you tell a passenger that their first choice isn't available can make the difference to the passenger.

Oh and by the way, the ground staff actually came on the aircraft to see what had happened, and called on the radio from there for a paramedic.

[mars6423]

houston........it doesnt make any difference how the 2yr old fell, the fact is it happened, and it needs(ed) to be taken care off, not just for health reasons but because it is the right thing to do.

The FA's should have assisted in the process such as getting paper towels or a cloth and try to assist in the situation while waiting for paramedics to arrive and help, its a young child, maybe its different if it is an adult who can take care of themselves but you cant blame a 2yr old for falling over especially over blankets on the floor.

The FA's attitudes towards this and how they didn't care about the situation shows that they need to be trained in compassion as people are not robots, we have feelings and there is no reason to take their frustrations out on a little child

and the one minute with the water, when i have flown with continental on the rare occasions that i have flown a US airline I have always been appalled by the FA remarks and attitude, like ugh shut up get it yourself i hate my job attitude........im not sure if that is because the experiences of flying Singapore Airlines is much more pleasing, relaxing, and just a whole lot better

[Leatherboy2006]

If the OP is a former flight attendant, why don't they have "former airline employee" under their name? I thought when joining all airline employees (current and former) were suppose to identify themselfs as such?

[missylynn]

Originally Posted by Becka_01

The crew left before we did and in no way offered assistance.
Now I have to tell you I was a Flight Attendant for over 10 years...

That's a shame that you and your son were treated so poorly by these FA's. Since you are a former FA, you know that per FAA regulations during passenger boarding and deplaning, all flight attendants are required to be on board the aircraft. Were you in the jetway or on the plane when the crew left? If they infact left you on the plane, this is a serious violation and needs to brought to the attention of the airline.

[cortney]

i believe the OP said her child fell on the aircraft...and if thats the case then i agree (and as a flight attendant i would have) stepped in and helped. alot of commercial flight attendants have the attitude of "the door is open, im no longer getting paid, my job is done let the ground agents handle it'" i have seen it on all airlines (even some of these so called perfect european airlines). so i agree that yes, at least 1 flight attendant in the area on the plane where the child fell could have helped until the paramedics arrived. now, if the child fell in the jet bridge, then no the flight attendants couldnt have helped since all crew need to remain on board during passenger boarding and leaving the aircraft

[jimworcs]

Cortney,
I don't know which "perfect" European airlines you are travelling on, but can you let me know who they are... because I am struggling to find them!

[cortney]

trust me, they aren't. its just that some people on this board say if you fly to europe use lufthansa or british airways, they treat you better than a US carrier, which I have found not quite true. i have had a better international experience on UA than Lufthansa

[jimworcs]

Saying that you should avoid US based airlines when flying internationally is not the same as saying that European based airlines are perfect. In fact, in terms of service, Asian based airlines are generally the best. It is also true that you can have bad individual experiences on Asian or European based airlines and can have good individual experiences on US based airlines.

However, overall, the standards of service of US based airlines has fallen so low, that your chances of things going badly are significantly higher. This is not just a matter of my subjective opinion. Skytrax conducts the largest survery of actual travellers around the world. You will find that the standing of US airlines has fallen dramatically over the last 10 years.

The biggest problem is when something goes wrong. US airlines make it hard to get any kind of resolution and seem to have a default position of rejecting any complaint first time in the hope you will go away.

If I have a choice, I always choose to avoid US based airlines. Why take the chance?