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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an Continental Airlines flight?

In-flight Issue Terrible Flight Attendants

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Dec 5, 2010, 4:27 AM

HoustonFlyer HoustonFlyer is offline

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Nov 2010

Posts: 84

You don't say how your 2 year old fell and you leave me wondering who was careless to allow him to fall. Were you not holding the hand of this 2 year old? You also don't say if you had left the aircraft when the fall took place. Once the passengers have exited, the flight attendants' job is over and ground staff takes over and it seems that they did.

You don't say what you mean by rude or give any example for someone reading your post to agree with you that they were rude or anything about their attitude other than they did not bring you tissues after you had left the aircraft.

Incidentally, basic first aid is that you don't wipe the blood from a bleeding cut to see the extent of the injury. You get the blood to clot first. Wiping the blood only allows more bleeding. Instead you hold something against the cut to close it up and stop the bleeding.

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In-flight Issue Terrible Flight Attendants

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