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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service cancer is not a good enough reason for AA

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Oct 11, 2007, 3:42 AM

mikepapas

Join Date: Oct 2007

Posts: 1

cancer is not a good enough reason for AA

We made our reservation with AA last Spring while my wife was undergoing "very aggressive" treatment for Cancer. She wanted to visit her parents (she, myself and our 2 children would go )and we thought she would be well enough to do so.
When the time came for our trip she was still bed ridden and unable to travel. We had to cancel our trip. I wrote to AA's customer service and AA said that it did not matter one bit if we submitted letters from her doctors they would still charge us $100 each to reschedule our trip. Today I tried to redeem our credits for a new trip on AA and was told that my wife and I cannot use the credits from our children's tickets. Not only did we have to pay a penalty but we were not allowed to use our entire credit !

Do not patronize American Airlines

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Customer Service cancer is not a good enough reason for AA

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