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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems How can I get back my baggage

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Jan 31, 2010, 1:20 AM

osamu

Join Date: Jan 2010

Posts: 2

How can I get back my baggage

January 30th 2010 9:22pm

I(Osamu Fukuzaki) and my wife flew from JFK to Montreal on January 29th.
A baggage person mistakenly reload my baggage on the plane that returned to JFK on that day.

A person at baggage service counter at Montreal airport promised us that they load it on the first flight(JFK to Montreal;arrival time 9:20am January 30th) and deliver it to our hotel in Montreal. But we have not gotten my baggage and any contact from them so far.

I already sent 2 e-mails about this issue to their customer relation department. But there is no reply other than auto reply mail.

Their locator system on their web site still shows "unknown" about my baggage.

How can I get back my baggage.
Is this their usual treatment to their customers?

Last edited by osamu; Jan 31, 2010 at 1:23 AM.

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Baggage Problems How can I get back my baggage

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