[Tony S]

My wife took Flight 49 from BOM to EWR on 2/18/10 and then Flight 8695 from EWR to IAD on 2/19/10. When we got home we found that one of her Samsonite bags (hard body) was damaged beyond repair 3 to 4 inches gash in the hard body. We called Continental immediately and were given a damage advisory # and told to go to the airport within 15 days. I went there the same day and met LILIAN OCHOA. She didn't look at the damaged bag and told me there was no claim on file. She didn't even look at the claim advisory # that I had got earlier. I came home and called Continental. They said “give us a chance to rectify things”. 2 days later (2/23/10) we received a call from Mike (Supervisor) from Continental (IAD) office. He hasn't seen the bag but indicated there was no basis for a claim and offered a $50.00 voucher. I told him I wanted a replacement bag since this was beyond repair. He said he would have to see the bag. I went there at 6 p.m. on 2/23/10. Guess what? Without looking at the bag he tells Lilian to “put notes in the computer so that this guy doesn't get a single dime”. I called Continental and spoke to Gloria at 6 p.m. on 2/23/10 she says we are in Texas we cannot do anything. I tried another location DCA - that guy says he has to get approval from IAD. What a Scam …approved by Continental Airlines! Customers be aware: they will just give you a run around.