[whitney thurlow]

Recently there was a call for volunteers since the flight was over booked. I was told I would be placed on an alternative flight which would get me to my destination 2 hour later. This was fine with me since it still gave me plenty of time to pick up the package I was to pick up in L.A. before flying to new Zealand that evening.

I recieved a $400 voucher but as soon as the flight left I was told they had made a mistake and there was no room on the flight they told me I would be transfered to. They eventually put me on a flight but it was much later and I missed my appointment. I could accept it if they put me on a flight and it was held up but in this case they simply did not do what they had agreed to do. I was several hours late to LA and it cost me hundreds of dollars to sort the mess out. Customer service does not want to know about it. They say I was compensated. I feel the compensation was for changing to the flight they told me I would be put on, not for agreeing to be lied to.