[DanLloyd]

Just received an e-mail from the persons who are supposed to fly on the tickets I purchased for them. A Delta agent in Monrovia, Liberia made an appointment at the airport to resolve some of the issues regarding overbooking the flight and delaying the passengers for 3 days before they could come to America on their medical flight. The Delta agent did not show up for the meeting. The travelers were again inconvenienced because they had to drive more than an hour to get to the airport for their appointment. (An agent in town could/would not help the flyers and told them to resolve their problem at the airport.)

When will this nonsense end? I realize Corporate has no control over what their agents do, but when disappointments from across the country and even across the world continue to mount, I am sensing that there is a systemic problem that permeates all of Delta. In my heart I know this cannot be true, but right now I am one frustrated customer!