[clarinet1]

Hi everyone,

I hope I am posting this in the right section.
I booked a return flight via Lastminute the other day with United Airlines (London to Buffalo/New York to London - for October) and then needed to switch the inbound and outbound airports around and change the dates slightly.

They let me change the date, carefully charging me £270 first, of course. I realised I'd omitted to tell them about the airport switch as well so called them back at which point they told me they don't 'as a matter of policy' change destinations on tickets. My ticket is non-refundable.

I have now lost £480, plus the £270 for the alteration fee, so a total of about £760 for a flight I cannot use. I am livid. As I have paid for this flight, I don't see why I simply can't book another one with the right inbound and outbound requirements. They did tell me prior to booking the flight that 'it was non-changeable and non-refundable', but they let me change the dates, so apparently it WAS changeable, but not the destination. They did not explain this. I went ahead, believing it was possible to alter these things as nobody told me otherwise.

Does anyone have any advice to this novice flyer?! It's only my third time on a plane!! (Or at least, I'm hoping to get on a flight....) If I get no joy from lastminute, I'm determined to write to someone higher up if possible, so any addresses would be greatly appreciated.

Thanks for listening,

Claire