[Libbett]

I bought my brother in law a £50 voucher through the Ryanair website on the 16/12/15. It didn't arrive, so I contacted them before Christmas, and the customer service people said that it had been sent to the email address provided. I asked them to check that it was correct, that I hadn't misspelled, and they said they couldn't. Then, when pressed, they said they had checked it and it was correct. Nothing happened. Contacted them again. They said rest assured it will arrive within 48 hours. Nothing. Contacted them again after Christmas, they denied having had any contact with me about it before and all but called me a liar. I sent them evidence of the conversations. They continued to say I hadn't been in touch with them, but they would check and re-send. Still nothing. Asked them for a refund. They said vouchers are non refundable. They have £50 of my money and I have nothing. Now they have stopped responding to my emails. Is this just one massive rip off??? Any advice greatly appreciated!