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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Cancelled my reservation and now won't give me back my money!

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Oct 27, 2008, 9:30 PM

Tamra Jankowski Tamra Jankowski is offline

Join Date: Oct 2008

Posts: 1

Cancelled my reservation and now won't give me back my money!

Let me just say I am furious. I had a United Thanksgiving flight booked from Rochester Ny to San Jose CA, and as I see many of you are experiencing, the flight was dropped by United. I decided rather than make the trip, I would cancel it. That was on August 11th. I was told it would be 2 credit card billing cycles to process my refund. Why is that? It takes minutes for them to charge your credit card! But nevertheless, I was forced to wait. It's now Oct 27th and I have yet to see my refund. I booked everything through Cheaptickets.com - never again! They just keep bouncing me around, extending the time frame that United takes to process my $520.00 refund.

Last edited by Tamra Jankowski; Oct 27, 2008 at 9:33 PM. Reason: identifying the airline in the subject

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Reservations Cancelled my reservation and now won't give me back my money!

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