[Abhijit]

hahah) nice to see someone so defensive about all this. Never in my post did I mention that flight attendants should be cleaning my son's puck. The same ground staff who cleans the toilet have special equipment to deal with this as well. Since this happened while landing at indy whatever visible puck was on the seat was cleaned by us.
The problem was the attendant came with gloves and sanitizer for us clean the remaining stains. Thats ridiculous. Also to your second response regarding coughing..airline attendant should be there to assist and ask if we need some kind of medication like cough syrup (tylenol etc) what happens at the immigration is between us and the immigration. They dont have any say as to what will happen if at all it happens and that to rudely. I stiil remember korean airline when i was flying from seoul to sfo and there was this elderly guy coughing..the attendant wasn't irritated infact she showed concern and asked if he needs some cough syrup or something..thats the kind of service i am talking about.
Also never underestimate consumers. Word of mouth and through blogs lots can be acheived..ppl dont fly certain airline just bcos there friends had some issue with service. Instead of defending start improving.