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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Avianca left me hanging

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Feb 6, 2010, 12:43 AM

PurpleSwamper PurpleSwamper is offline

Join Date: Feb 2010

Posts: 3

As I found out later, the card had expired and Visa had mailed another to me. At the time of booking I hadn't received the new one and activated it. This was the only transaction that was affected. As stated, I called Avianca NYC office and they confirmed that the payment transaction took place OK. So I believed them.

Avianca may be within their rights to cancel the transaction based on payment cancellation by a third party. Nonetheless as a customer with a reservation number, they owed to me notification that they were cancelling the reservation. If they had contacted me to inform me they were cancelling the reservation, I could have corrected the payment situation or chosen not to fly to NYC.

But instead, they chose to cancel the reservation without informing me. That's just bad customer service. Even if they get away with not reimbursing me for my damages, they lose future business.

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Avianca left me hanging

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