[wkharris2001]

International they have 7 days to make a damage claim. 24 hours for a domestic flight. it may be denied on the spot though depending on the type of damage. I was not there but in my experience people that come into the baggage office tend to over exagerate sometimes. ie a broken zipper from them overpacking = you busted my bag open. a small rip in a 10 year old bag = i want a brand new bag right now. the suitcase is designed to protect the contents. some minor wear and tear may happen from time to time which is why airlines won't take a damage claim for minor damage to a suitcase. they also will not cover anything that protrudes from the bag, such as retractable handles, wheels, or straps.

oh and to be in compliance with my companies new "social media policy". since airlinecomplaints.org requires you to tell them which airline you work for i have to add the following disclaimer.

the comments and opinions expressed our here are my own, and not those of Delta