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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue JetBlue Airways - 484 from Las Vegas 10/24/2008

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Mar 11, 2010, 2:04 AM

drmom

Join Date: Oct 2008

Posts: 4

Quote:

Originally Posted by rerere

Well, it was rude of you to speak of that guy that way. Maybe he had a health condition.

If he had a health condition then he should have been isolated from others - that is the LAW.

and IF I was rude (again I have WITNESSES that say I was not) that is STILL not a reason to remove me from the plane!

Really??? you feel that if someone is snarky they cannot fly?

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In-flight Issue JetBlue Airways - 484 from Las Vegas 10/24/2008

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