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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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Feb 5, 2011, 10:39 PM

kathrynm

Join Date: Feb 2011

Posts: 6

Regarding the above quote, I tried to use AA's terminology. Yes, I had a reservation and TWO CONFIRMATION CODES. AA will hold the reservation for five days, during which time you must call back and authorize the miles to be deducted from your Awards account and give a credit card for the taxes and processing fee (in this case $47 + $20). I have always been under the impression that that "reservation" is yours every bit as much as the "booking" (already paid in miles and dollars...), and that is my point: their booking agent error should cost me $2030?? I think not.

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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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