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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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Feb 5, 2011, 9:11 PM

The_Judge

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2008

Posts: 1,113

Quote:

It was a confirmed reservation and I had until 2/5/11 to book.

I honestly don't have any good advice for you as it seems a mistake was made but they are not making good trying to fix it. They are just saying sorry. There really is no "higher court" that you could take this to. DOT will not be interested in this, most likely. Taking then to court won't solve anything, I don't think. They've admitted they errored.

I have a question for you though. I'm confused about the sentence you wrote that I quoted above. If you have a confirmed res, then you are booked. It's one in the same. If that is the case, you may have a complaint as you had a valid booking and it was canceled without your permission. This may elevate to breach of contract but as I've been told before, I'm no lawyer.

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Frequent Flyer Program AA cancelled my award seats b/c of agent error!

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