[HoustonFlyer]

Originally Posted by The_Judge

I honestly don't have any good advice for you as it seems a mistake was made but they are not making good trying to fix it. They are just saying sorry. There really is no "higher court" that you could take this to. DOT will not be interested in this, most likely. Taking then to court won't solve anything, I don't think. They've admitted they errored.

Sorry but, this makes no sense. If there is an error on the part of airline staff for which the OP is being penalised, there must be a remedy against the airline.

You can cancel all tickets and demand that all miles be refunded for use another time, or you can demand that your reservations are reinstated and if there is any penalty to do this then AA must foot that bill.

In most countries the law provides a remedy in the form of an action in court. A court will readily make the appropriate Order to right the wrong. Sounds like a case for the small claims court.