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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Customer Service Etihad Airways - terrible experience

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Jun 24, 2011, 4:17 PM

shovern

Join Date: Jun 2011

Posts: 5

Etihad does not have a customer services department. They do not care at all about the welfare of their customers.

If something goes wrong you will never get any help from them.

So if you value your time and life - Dont fly with etihad.

The staff are ignorant and arrogant.

CEO of etihad James Hogan should be sacked. ABC News likened him to " A Boy in a Lolly shop" - He doesn't have a clue -

-Spending all the sheikhs money - but not building a proper business with it.

They have now resorted to cost cutting and offering cheaper fares - They are going down - Avoid them at all costs.

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Customer Service Etihad Airways - terrible experience

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