Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue Getting kicked off because....... now for the rest of the story

Tools...

Thread Tools

Display Modes

Feb 27, 2012, 2:50 PM

stonecold_1981 stonecold_1981 is offline

Join Date: Feb 2011

Posts: 124

In any civil society there is a way to protest against rules you don't like. Clearly, the way the OP chose, is not right. While the FAs have too much power now-a-days, doing what the OP did ("Not if you’ll stop talking to me and go back and do your job", calling out the other passengers for bringing "too much stuff on board", etc.) just fed the FA's powers further and gave them the gratification of throwing him out.

After reading the way the OP described his emotions and actions, I would even say that the FA's actions were justified in a way (e.g. "I’m looking at the back of Richard’s head and having violent thoughts of what I’d like to do to this guy").

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service A good short story.	Leroy721	American Airlines Complaints	2	Jan 27, 2011 9:56 AM
Customer Service My story of LAX on 6/5/10 with Southwest Airlines	Mitch101	Southwest Airlines Complaints	9	Nov 2, 2010 2:09 AM
Canceled / Delayed / Overbooked Long story, but I need advice	kirb20	Delta Air Lines Complaints	28	Oct 1, 2010 3:35 PM
2 articles and a story	mars6423	General Discussion	0	Jun 18, 2010 12:15 AM
Customer Service do not fly american airlines. here is my story	thomas	American Airlines Complaints	2	May 27, 2010 2:38 AM

All times are GMT. The time now is 9:56 AM.

In-flight Issue Getting kicked off because....... now for the rest of the story

About Us

AirlineComplaints.org

Advertising