[Carol T]

Etihad won't even file my complaint. I sent their baggage email a claim and they won't acknowledge it. The day i arrived the bags were delayed due to the first flight segment being late. There were 3 segments to my journey. The last segment Etihad required me to gate check my carry on. Then when I arrived in Karachi they said I was not due any compensation as I received one bag. My carryon was not a checked bag and they used it as a loop hole to deny compensation. It took them 3 days to deliver. The forms request a file number which they did not provide either. They said I should talk to the supervisor after 10:30 pm which is when I was attending the wedding celebrations I went for. Etihad has no care or concern for their passengers anywhere! I tried to contact them when I returned home but they said I have to speak to people in Karachi. Karachi says I should contact people in the USA so I know they will do nothing but I will never fly them again and will spread the word to others. I am a two million miler so I do fly a lot and will not be recommending this airline to anyone going forward....their fares are not that much cheaper than other airlines. Considering the poor service, it cost me more in the long run!