[Etihad Representative]

Originally Posted by KG-BTR

On March 19, 2015, I flew on Etihad in business class from HYD to ORD via AUH with my 80-year old mother.

When we arrived in ORD, her two checked bags were badly damaged and torn with wires around the rims coming out. At the baggage claim area, we showed the damage to her bags to Etihad baggage office attendants, but they quickly dismissed the damage as nothing to do with handling by Etihad.

I had another flight EY3164 from ORD to New Orleans (MSY) after a long layover. When I picked up my own checked bag in MSY, it was drenched heavily in rainwater and coated with thick mud, again showing how badly Etihad handles bags. My belongings were badly damaged.

Etihad quickly rejected our complaints about damage to bags.

When we arrived in ORD, we had to wait for 30 minutes for wheelchair for my mother. Her two checked bags were badly damaged and torn with wires around the rims coming out. At the baggage claim area, we showed the damage to her bags to Etihad baggage office attendants, but they quickly dismissed the damage as nothing to do with handling by Etihad.

Hi KG-BTR,

We are sorry to hear that. Kindly send the details via private message to look into this for you. *ES